Maria Paula Ramirez

Maria Paula Ramirez

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Healthcare Administrative Virtual Assistant | Medical Scheduling, EHR & Patient Coordination
Rivas, Nicaragua

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Résumé


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  • O
    Virtual Assistant / Medical Scheduler public Remote experience
    Outsourcing company "Oclinicals"
    Dec 2023 - Dec 2025 (2 years 1 month)
    Supported a U.S.-based gastroenterology clinic in a fully remote setting, coordinating referrals, consultations, and gastrointestinal procedures for multiple providers through internal clinical systems. Managed inbound and outbound referral workflows, contacted patients to schedule consultations, colonoscopies, endoscopies, and other GI procedures, and provided clear pre-procedure instructions. Verified insurance types (PPO/HMO), identified referral requirements, and ensured all scheduling criteria were met prior to booking appointments. Created and updated electronic health records (EHR), including patient demographics, medical history, medications, allergies, insurance details, and pharmacy information. Accurately documented patient int
  • F
    Customer Support Representative (Bilingual)
    Foundever Nicaragua
    Feb 2022 - Jun 2023 (1 year 5 months)
    Provided bilingual (English–Spanish) customer support for U.S.-based clients across financial and retail campaigns, including Capital One and Starbucks. Managed inbound inquiries involving sensitive account and financial information, ensuring accuracy, confidentiality, and professional resolution of complex requests, disputes, and payment-related concerns. Developed strong communication skills, adaptability, and attention to detail in a structured, performance-driven environment. Consistently met quality and efficiency standards while maintaining a customer-centered approach.