Maria Palomar

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Logistics VA/Merchant Success Specialist

ShipTop

Dec 2024 - Current (1 year 6 months)

Use ShipHero to manage and monitor inventory

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Lead Generation/VA (remote)

Lonestar Home Buyers

Dec 2024 - Jun 2025 (7 months)

Was tasked to cold call homeowners all over the US (I was tasked to focus on Texas property owners), pre-qualify them, and if they passed, ask them if they were amenable to the idea of selling their properties to us, those leads were sent to my supervisor to close the transactions. (Used Open phone to call PropStream to identify the legitimate owner of the property, backed up by Zillow). • Applied inbound sales principles to manage incoming inquiries from interested homeowners, effectively either transferring them to a dedicated closer or independently completing the sale when appropriate.

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Legal Intake (remote)

Zenith Collective

Jun 2024 - Aug 2024 (3 months)

Ring Central, Go High Level

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Customer Service/VA/Appointment Setter (remote)

Simple.biz

Nov 2023 - May 2024 (7 months)

Was tasked to answer phones from potential clients, schedule them for Appointments to speak to a web designer (using Call Tools, Bitrix, Hubstuff, Hubspot). • Provided exceptional customer service by effectively managing inbound inquiries and guiding potential clients through the appointment setting process. • Leveraged CRM tools, including Bitrix, Hubspot, and Call Tools, to meticulously log client interactions, manage pipelines, and schedule appointments with web designers. • Maintained accurate client records and appointment details through diligent data entry and the use of Google Sheets for organized tracking. • Developed and implemented efficient scheduling strategies to optimize appointment availability and ensure timely connections

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Customer Experience Representative (remote)

Sharma Brands

Mar 2022 - Dec 2022 (10 months)

As a Customer Experience Representative (remote), I leveraged my e-commerce expertise to enhance customer satisfaction through various channels, including email management via Gorgias and live chat on Instagram. I efficiently supported the product website, ensuring that customer inquiries were addressed promptly. Additionally, I utilized Notion for documentation, creating reports as needed to track customer interactions and feedback. My responsibilities included managing RMAs, returns, and refunds, as well as assisting with inventory management and providing accurate shipping information to customers using Ship Hero. Furthermore, I applied my operations management and workflow management skills to streamline processes, while my experience w

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Immigration Consultant (remote)

Relocate Ltd

Jan 2022 - Mar 2022 (3 months)

As an Immigration consultant, I was tasked to assist our applicants who were primarily applying to work and live in the US or Canada, and other European countries. The assistance involved actively listening to their reason/s for relocating and then presenting and /or offering the relocation plan best suited for them based on their Level of education, skill, and marital status. (Lead generation and cold calling using Zoho and WhatsAp)

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RMA/Retention Specialist (remote)

Nano Hearing Aids

Sep 2020 - Jan 2022 (1 year 5 months)

As a customer service agent, I took inbound calls via AIRCALL • took care of order status, shipment updates, setting up their device or troubleshooting if the device was malfunctioning • processed orders for accessories (like tubes, ear buds, etc.) processed payments using Shopify. As a sales agent, took inbound/ outbound calls to assist customers and determined their hearing needs, then introduced the correct hearing aid model for them. As an email agent, I handled customer concerns and created the corresponding tickets via Gorgias application. As a retention specialist, I took extra care in analyzing customer feedback, negotiated with customers, implementing retention techniques and collected the results, and forwarded them to our team le

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Research & Remediation Analyst 3

Wells Fargo Philippines

Apr 2012 - Jul 2017 (5 years 4 months)

Handled complaints from credit card holders (VISA or Master card) via telephone, online dispute, email, or customer service referral. Handled customer service, replying to and sending emails to customers and merchants after conducting a reasonable investigation by using and applying pertinent bank laws, among others. Utilized CRM tools for managing all US-based calls, ensuring efficient handling of interactions with bank clients. Performed data entry within the bank's CRM to verify customer information, supporting comprehensive case management and accurate record-keeping. Managed appointments and scheduling to ensure timely follow-ups and resolution of customer inquiries.

Customer Care Executive

CSS Corp

Mar 2011 - Mar 2012 (1 year 1 month)

Handled customer care (with upselling and cold calling tasks) position for a B2B account - "Juniper Networks", which manufactures routers, firewalls, and switches. (B2B account)

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Legal Researcher/Officer

Supreme Court Ph

Sep 2002 - Feb 2004 (1 year 6 months)

As a Legal Researcher/Officer, I was responsible for conducting thorough case law research and analyzing legal documents related to criminal, civil, and labor cases, including motions. I utilized case management software to streamline the organization of case files and improve efficiency in legal processes. My role also involved client intake and legal intake procedures, ensuring that all necessary information was accurately gathered to support case development. Additionally, I applied my understanding of personal injury law to assist in arriving at legal resolutions, leveraging my skills in data entry to maintain precise records and documentation. While CRM tools and lead qualification were not my primary focus, I recognized their importan

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Legal Researcher/ Ghost Legal writer

Sep 1995 - Jan 2000 (4 years 5 months)

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