Mariana McEwen
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Intake Specialist
Colombia
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Bilingual Intake Specialist public Remote experienceJob DuckAug 2023 - Current (3 years 2 months)As a Bilingual Intake Specialist, I excel in delivering exceptional customer service and administrative support in both English and Spanish to clients, all while working remotely. In this role, I am responsible for:
• Screening and responding to inquiries via email, phone calls, and text messages.
• Scheduling initial consultations and providing translation support during meetings with Spanish-speaking clients.
• I am adept at maintaining and updating spreadsheets, conducting data entry, and managing various administrative duties. My experience includes working with a family, matrimonial, and immigration law firm, which has enhanced my understanding of legal processes and client needs, even though my primary focus is no- Virtual AssistantFreelance Self employedMay 2023 - Aug 2023 (4 months)As a Bilingual Virtual Assistant, I provide administrative and support services in English and Spanish to clients remotely. In this role, I am responsible for:
• Managing clients' calendars, appointments, and schedules.
• Answering and screening clients' emails, phone calls, and other communications.
• Conducting research and compiling reports on various topics as required.
• Creating and updating documents, presentations, and spreadsheets.
• Performing other administrative tasks as required, such as data entry, filing, and organizing files.
• Communicating effectively and professionally with clients at all times.
Qualifications:
• I have excellent communication skills, both verbal a - Customer Service RepresentativeAsurionJun 2022 - May 2023 (1 year)As a Customer Service Representative at Asurion, I provide exceptional customer service and technical support in English and Spanish to customers who have experienced issues with their devices. In this role, I am responsible for:
• Answering customer inquiries via phone channels in a professional and timely manner.
• Troubleshooting technical issues with customer devices and providing solutions to help customers resolve their issues.
• Educating customers on the features and benefits of Asurion's products and services.
• Ensuring customer satisfaction by delivering excellent customer service and resolving issues quickly and effectively.
• Adhering to all company policies and procedures related to customer serv