Mariana Rodrigues da Cruz  new_releases

Trilingual Customer Experience Manager with over 10 years of experience leading teams from 4 to over 15 people and a strong background in customer service, business administration, and sales. Possess reputation for building productive and positive relationships wit%h diverse customers, resulting in improved customer retention and loyalty. Background also includes digital marketing and e-commerce project management, creating content strategies and managing accounts across a variety of marketing channels. Significant experience in B2B and B2C marketing with a keen understanding of SaaS ecosystem and needs of technical audiences. Results-oriented individual capable of delivering best in class customer experience working under pressure and budget.