On-site Sales manager B2C
THOMAS J. FIEDLER BRIDAL
May 2019 - Jan 2021 (1 year 9 months)
- Improving in a 40% the contracts closed during Expo-events
Managed customer inquiries via Instagram and WhatsApp, resolving queries and arranging appointments. Trained new sales and seamstress staff on procedures and data management for optimal customer service. Coordinated seamstress and sales calendars using Google Calendar, ensuring appointments were met. Maintained organized client data sheets, capturing evolving requirements. Produced daily sales reports based on stock and cash flow, utilizing Excel databases and forwarding insights to senior management. Skillfully addressed incidents and returns, managing on-site resolutions or escalating complex matters as needed.