Maria Gasia Customer Success & Retention Manager

Customer Success Manager

Oberstaff

Jan 2025 - Feb 2026 (1 year 2 months)

As a Customer Success Manager, I was responsible for fostering strong client relationships and driving customer satisfaction and retention. This involved expertly managing customer onboarding processes, utilizing various CRM tools like Zoho CRM to maintain detailed customer records, and leveraging customer analytics to identify trends and opportunities for improvement. I proactively engaged in customer follow-up and provided exceptional customer support and service, ensuring a positive customer experience (CX) throughout their journey. My role included strategic planning and business development, with a focus on driving lead conversion and B2B sales closure. I meticulously managed calendars and established standard operating procedures (SOP

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Customer Support Manager

The Missing Sock Photography

Jan 2021 - Dec 2024 (4 years)

As a Customer Support Manager, I led and optimized customer support operations, focusing on enhancing customer experience (CX) and driving customer success. My responsibilities encompassed managing support teams, implementing and refining CRM strategies, and ensuring seamless client onboarding and ongoing support. I utilized various CRM tools such as HubSpot, Salesforce, Zoho CRM, and others, alongside project management software like Asana and ClickUp, to streamline workflows and track progress. My role involved extensive data analysis and performance reporting, including the use of GA4 and Google Search Console, to identify trends, measure KPIs, and inform strategic planning for customer retention and satisfaction improvement. • Leverage

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Key Account Manager

IIWUS

Feb 2019 - Jan 2021 (2 years)

As a Key Account Manager, I was responsible for managing and growing strategic client relationships, driving sales, and ensuring customer success. My role involved overseeing all aspects of the client lifecycle, from initial B2B lead generation and prospecting through to closing deals and fostering long-term customer retention. • Utilized a range of CRM tools, including HubSpot, Salesforce, and Zoho CRM, to effectively manage sales pipelines, track customer interactions, and analyze sales data. • Developed and implemented robust sales strategies, focusing on consultative selling and negotiation to meet and exceed revenue targets. • Drove outbound sales efforts, including cold calling and email marketing, to generate new business opportunit

Medical Manager (Oncology)

AstraZeneca

Oct 2010 - Dec 2018 (8 years 3 months)

Medical Manager (Oncology) - Provide strategic medical leadership by overseeing oncology product portfolios, ensuring clinical excellence, and driving the implementation of scientific strategies for high-impact patient outcomes. - Manage cross-functional stakeholder relationships, including key opinion leaders and medical teams, while ensuring rigorous adherence to SOPs and clinical research protocols. - Utilize expertise in health informatics and EHR/EMR systems to optimize healthcare operations, enhance diagnostic precision, and improve patient coordination pathways. - Oversee comprehensive budget management and performance reporting, utilizing ROI analysis and KPIs to measure the efficacy of medical initiatives and operational success.

Maria Gasia

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