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María Esther Medrano

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PMO Lead | Empowering Teams & Optimizing Delivery | Business Transformation
Managua, Nicaragua
Contact María regarding: 
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Full-time jobs
Starting at USD3.5k/month
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Résumé

Jobs verified_user 0% verified
  • Grupo Invercasa
    PMO Lead
    Grupo Invercasa
    Apr 2025 - Current (1 year 2 months)
  • Sago
    Project Manager
    Sago
    Aug 2021 - Apr 2025 (3 years 9 months)
    • Cultivate strong client relationships, ensuring consistent communication and delivering outstanding service throughout project lifecycles. • Act as the primary point of contact, keeping clients informed on project progress, plans, and addressing potential challenges proactively. • Lead project communication, aligning all stakeholders on specifications, timelines, and responsibilities. • Monitor project progress to anticipate and resolve issues, ensuring timely and successful completion. • Collaborate with account management and internal teams to align with client needs and maintain high satisfaction scores.
  • Ibex
    Business Development
    Ibex
    May 2021 - Aug 2021 (4 months)
    • Analyzed customer personas and demographics to generate qualified leads, driving sales pipeline growth. • Conducted cold calls to engage prospective clients, building initial rapport and creating opportunities for follow-ups. • Supported strategic business initiatives to meet team productivity and growth goals.
  • Consortium Legal
    Regional Project Coordinator
    Consortium Legal
    Aug 2018 - Jan 2021 (2 years 6 months)
    • Designed and followed up for the implementation of strategic plans regionally • Developed policies, procedures, and KPIs, presenting findings and progress to the Board of Directors. • Scheduled and facilitated meetings with strategic partners to strengthen regional collaborations. • Oversaw regional internal audits to ensure compliance with organizational goals and policies. • Responsible for taking Board of Directors' Minutes • Created and maintained financial records.
  • SINSA
    Training and Development Specialist
    SINSA
    May 2017 - Jul 2018 (1 year 3 months)
    • Developed and executed annual training plans based on competency evaluations and organizational goals. • Organized training events that aligned with internal quality standards and customer satisfaction objectives • Contributed to process improvements, including designing a competency dictionary, diagnosing training needs and evaluation of work environment.
  • SINSA
    Continuous Improvement Analyst
    SINSA
    Feb 2015 - Apr 2017 (2 years 3 months)
    • Led Continuous Improvement projects using DMAIC methodology, collaborating with logistics and operations teams. • Designed and contributed to the implementation of a Quality Management System based on ISO 9001:2015 standards. • Developed a maintenance plan for fleet optimization, reducing costs and improving service efficiency. • Introduced 5S methodology, streamlining processes and enhancing operational performance.
  • F
    Consultant
    Fondo de Desarrollo Local
    May 2014 - Dec 2014 (8 months)
    • Conducted service optimization studies, reducing response times and enhancing customer experience. • Audited credit processes, ensuring adherence to methodologies and minimizing risk. • Established productivity metrics for loan officers, improving overall efficiency
  • M
    Evaluator of the National Quality Award of Nicaragua 2013
    Ministerio de Fomento Industria y Comercio
    Jul 2013 - Nov 2013 (5 months)
    • I was part of the Evaluation Team of the National Quality Award of Nicaragua, 2013 edition, conducting documentary and on-site evaluations of the Quality Management System
Education verified_user 0% verified
  • Universidad Americana UAM
    Postgrade degree in Business Intelligence
    Universidad Americana UAM
    Feb 2023 - Jul 2023 (6 months)
  • Universidad Centroamericana Managua
    Diploma of Education, Lean Six Sigma and Continuous Improvement of Products and Services
    Universidad Centroamericana Managua
    Jan 2017 - Dec 2017 (1 year)
  • Universidad Centroamericana Managua
    Industrial engineer, Mention in Quality Management and Mention in Agroindustry
    Universidad Centroamericana Managua
    Jan 2011 - Dec 2015 (5 years)
  • I
    Bachelor's degree
    Instituto Pedagógico La Salle
    Jan 2006 - Dec 2010 (5 years)
Projects (professional or personal) verified_user 0% verified
    Publications verified_user 0% verified
    • D
      Design of a maintenance plan for the ground fleet and cargo transportation of a Distribution Center.
      Dec 2015
      Maintenance philosophies provide information to obtain equipment behavior variables that allow the design of strategies for process optimization. The document proposes a study with the main objective of designing a maintenance management plan for the ground fleet and cargo transportation in a Distribution Center to improve the availability of the transportation units necessary in the process of distribution and loading of merchandise. In addition, the theoretical foundations that support the research are presented, giving it a quantitative approach, this study is of the descriptive type, since it intends to characterize the variables, without trying to establish correlation or explanation of the phenomenon under study. Similarly, the instru
    • U
      Influence of food chemistry knowledge on nutrition.
      Universidad Centroamericana
      Oct 2014
      On the occasion of the XIV meeting of Young Researchers: The research is based on a study conducted at the Universidad Centroamericana on the knowledge that members of this center of studies (students, teachers and administrative staff) have of the chemical influence of food on health, in order to make a diagnosis supported by the findings found. The research focuses on the knowledge of macro and micronutrients such as carbohydrates, lipids, proteins and vitamins. The purpose of this is to evaluate if the university community knows about the importance of a varied, balanced and complete diet, so that a contribution to food education can be generated, given the influence that an adequate diet has on the population for the development of the
    • U
      The effect of saponins in the food industry
      Universidad Centroamericana
      May 2014
      Analysis on the use of additives in the food industry, focused on saponins, since knowledge of the behavior of additives is substantial to determine their use in food, since this determines the concentrations and types of compounds that can be added to fulfill a function.