María Camila Guayazán Villamil

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Controller

NOCD

Aug 2021 - Oct 2021 (3 months)

Monitor systems across multiple countries, addressing customer issues and requests. Respond to alarms and incidents, ensuring timely and appropriate actions. Supervise network and system changes, ensuring proper functionality. Communicate system status updates to users promptly and collaborate with stakeholders to ensure effective communication.
International Operations & Worforce Manager

Emida Technologies

Jan 2021 - Current (5 years 6 months)

Lead advanced technical support for large telecom customers across 30+ countries, overseeing a team of 20+. Manage international customer accounts and coordinate staff schedules and administrative tasks. Monitor agent performance, provide coaching, and ensure compliance with KPIs. Investigate and resolve customer issues while leading platform improvement projects. Contribute to talent acquisition, strategic asset allocation, risk mitigation, business continuity planning, and strategic analysis to optimize operational performance.
K

Teleoperator

KM2SOLUTIONS

Jan 2020 - Jan 2021 (1 year 1 month)

Providing customer service and cross-selling to U.S.- based customers, handling incoming calls, and reviewing the status of internet, telephone, and television services. It also includes strengthening English language skills, learning and applying sales strategies like cross-selling, upselling, and customer retention, as well as coaching agents to enhance their sales and service performance.
Teleoperator

Teleperformance

Jan 2019 - Jan 2020 (1 year 1 month)

This role focuses on providing customer service to clients in the United States and Canada, managing inbound and outbound calls, and ensuring follow-up on product deliveries. It also involves strengthening English language skills and assisting in call auditing to maintain high service quality.

Education 0% verified

María Camila Guayazán Villamil

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