María Camila Conde

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BILINGUAL SOCIAL & MEDICAL PROGRAMS SPECIALIST

Social Benefits NY

Feb 2025 - May 2025 (4 months)

As a Bilingual Social & Medical Programs Specialist, I engaged in senior client outreach and qualification, proactively contacting seniors via CallTools and Bitrix24 to assess their medical eligibility for the Home Attendant program. I successfully guided seniors through the enrollment process, clearly articulating the benefits of the program and securing formal acceptance. My meticulous documentation of all client interactions and data in Bitrix24 (CRM) facilitated effective tracking and follow-up. I managed client follow-ups through calls, emails, and WhatsApp, ensuring consistent engagement and decision support. Additionally, I liaised with home attendants, presenting company benefits to foster recruitment and smooth client transitions.

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CUSTOMER SERVICES COORDINATOR ( LAW FIRM)

V&R Asesores S.A.S.

Mar 2024 - Feb 2025 (1 year)

Managed end-to-end client communication, ensuring proactive and seamless interactions between clients and attorneys. Expertly resolved sensitive and complex client inquiries with discretion, empathy, and professionalism. Streamlined operations by organizing appointments, managing documents, and maintaining precise CRM records. Drove client loyalty through continuous service improvement and effective expectation management. Fostered strong client relationships by conveying clear information, anticipating needs, and collaborating effectively with the legal team. Additionally, my experience has equipped me with skills relevant to outbound sales; while not strictly 'cold calling,' I developed the ability to initiate contact and understand clien

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BILINGUAL SPECIALIST AGENT

INTELETRAVEL (US AND UK MARKET) Foundever

May 2022 - Jan 2024 (1 year 9 months)

Agent & Platform Support: Provided comprehensive support to independent travel agents, resolving membership, sales process, and technical (desktop/user account) issues, and detailing commission structures and educational programs. Multi-Channel Service: Managed client inquiries across chat, email, and phone, consistently delivering empathetic service while handling confidential information and striving for first contact resolution. Vendor & Client Liaison: Acted as a direct liaison with hotels, airlines, and other suppliers to resolve client issues and fulfill requests for independent agents' customers. Data & Knowledge Management: Maintained accurate client/case records, ensured up-to-date product knowledge, managed support tickets, and fa

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BILINGUAL TECHNICAL SUPPORT AND SALES AGENT

AT&T TELEPERFORMANCE

Sep 2021 - Nov 2021 (3 months)

Technical Support & Troubleshooting: Diagnosed and resolved technical issues for AT&T services (internet, phone, TV), providing direct assistance and escalating complex cases. Sales & Retention: Identified sales opportunities, managed billing, and processed service changes to boost customer satisfaction and loyalty. Customer & Account Management: Maintained accurate CRM records, ensured positive customer experiences, and effectively resolved complaints.

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CONSULTING SALES MANAGER

Q&C

Jan 2017 - Mar 2020 (3 years 3 months)

Consulting, sales management and customer service in the area of logistics and tourism. Sale of services: Accommodation and tourist plans. I was in charge of attracting new clients and retaining existing ones. Creation and monitoring of quotes. Recruitment of accommodation and tourist services.

JOURNALIST

Universidad del Norte

Jun 2016 - Jul 2018 (2 years 2 months)

Investigative work. . Writing articles, news and chronicles. Creation of content schedule. Schedule and conduct interviews to gather information. Attendance at press conferences and events aimed to the media.

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Founder & Business Development Lead/ Sales & Marketing

Brownies Cookies & More

Jun 2014 - Aug 2017 (3 years 3 months)

Sales and customer service. Creation and monitoring of quotes. I was in charge of attracting new clients and retaining existing ones. Search, planning and organization of events and stands to promote the bakery and reach new markets.

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Administrative Assistant

Domicilios

Aug 2011 - Dec 2011 (5 months)

Order & Route Management: Coordinated incoming orders, assigned drivers, and optimized delivery routes. Sales & Client Support: Provided sales support to suppliers and addressed inquiries from clients and drivers. Reporting & Documentation: Prepared various reports and managed essential documents, including invoices. Administrative & Scheduling: Handled general office tasks and scheduled meetings and appointments.

María Camila Conde

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