Aspiring writer and literature editor with a deep passion for storytelling and a desire to make a meaningful impact through words. Skilled in research and writing, editing and proofreading. I am excited to contribute to the field and learn from experienced enhancing my skills to contribute to the industry.
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Full-time jobs
Starting at
USD900/month
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TEAM LEAD
Dec 2022 - Current(3 years 6 months)
Creating and mataining Standard Operating Procedures for customer support operations, ensuring consistency and quality. Evaluating consultant's results (QA), focusing on typos and grammar structure, as well as providing feedback and project updates. Team scheduling and training plans.
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CUSTOMER SUPPORT CONSULTANT
Under NDA
Jan 2022 - Jan 2023(1 year 1 month)
Managed a diverse client base from the USA and Europe, providing tailored solutions and ensuring high levels of customer satisfaction. Providing support in both English and Spanish. Delivering omni-channel support through chat and email. Serving as product expert. Collaborating with developers and other departments such as HR within IT companies.