Maria Alice Virtual Executive Assitant

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Senior Reservations Agent

Hostel da Vila

Sep 2025 - Apr 2026 (8 months)

• Managed the bilingual sales cycle and strategic inventory through the Cloudbeds ecosystem and OTA integration. • Optimized lead management and response times by implementing AI workflows and automations within Kommo CRM. • Drove sales conversions and financial processing, optimizing internal protocols to ensure premium hospitality standards.

Private English Teacher

freelance

Jul 2021 - Current (5 years)

• Develop personalized language learning programs for adults, from beginner to advanced levels. • Facilitate immersive conversation sessions and Business English modules to enhance professional communication. • Create instructional materials tailored to students' individual goals, prioritizing practical application and fluency.

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Remote Guest Support

Innovare Homes Snowbird Vacation Homes

Sep 2019 - Sep 2021 (2 years 1 month)

• Handled full remote management for high-volume vacation rental properties located in Orlando, USA. • Coordinated maintenance logistics and cleaning schedules to guarantee property readiness and guest satisfaction. • Resolved complex operational issues and assisted international guests with a focus on immediate solutions.

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Sales Coordinator

Looking4 Idiomas

Sep 2018 - Mar 2019 (7 months)

• Led customer service initiatives and enrollment conversion strategies to meet institutional goals. • Managed administrative operations, including contract drafting, cash flow supervision, and financial reporting. • Ensured organizational efficiency by supporting school management with internal coordination and institutional planning.

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Bilingual Receptionist

Hotel Ibis Maringá

Mar 2018 - Aug 2018 (6 months)

• Executed Front Office operations, including check-in/out and strict cash auditing procedures. • Managed real-time reservation systems, delivering high-quality service aligned with international Accor standards. • Served as the primary point of contact for international guests, providing bilingual support and local expertise.

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English as a second language Teacher

Mar 2017 - Current (9 years 4 months)

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Bilingual Receptionist

Velozza e Girotto Advogados Associados

Feb 2011 - May 2011 (4 months)

• Provided bilingual executive assistance and managed professional correspondence in a fast-paced legal environment. • Coordinated scheduling and logistics for meeting rooms and executive appointments. • Offered essential administrative support to the legal team, ensuring smooth daily office operations.

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Guest Service (At Your Service)

RENAISSANCE SÃO PAULO HOTEL

Sep 2007 - Jan 2009 (1 year 5 months)

• Delivered premium guest support following strict international Marriott standards for luxury hospitality. • Managed concierge functions, butler services, and specialized restaurant reservations. • Prioritized first-contact resolution and performed meticulous follow-ups on all internal requests.

Maria Alice

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