Maria Alejandra Ramirez Cardona

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Customer Success Manager

Medspa

Feb 2025 - Apr 2026 (1 year 3 months)

Customer Success Manager focused on driving client satisfaction and operational excellence through a multifaceted approach to account management. I successfully oversaw lead generation initiatives, managed complex sales pipelines using Zoho CRM and Notion, and maintained high levels of efficiency in outbound calls and cold calling campaigns. My role required a deep commitment to effective communication, asertivity in negotiations, and proactive problem-solving to ensure long-term retention and business growth. • Managed the full lifecycle of customer accounts, leveraging CRM tools to track interactions, ensure data accuracy, and optimize marketing digital strategies for better engagement. • Collaborated within cross-functional teams to str

Interpreter

Interpretia

Dec 2024 - Feb 2025 (3 months)

Interpreter Interpreter english to spanish over the phone. • Delivered high-quality interpretation services between English and Spanish speakers in a fast-paced over-the-phone environment, ensuring accurate and clear communication. • Maintained professional reliability and proactivity while handling high call volumes, demonstrating strong multitasking skills and operational efficiency to meet performance standards. • Applied advanced communicative competence and problem-solving abilities to resolve complex inquiries and ensure exceptional customer service during every interaction. • Demonstrated a quick learning aptitude to master new technical terminology and protocols, ensuring consistent service quality. • Managed professional correspond

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Assistant

Medspa

Feb 2024 - Feb 2026 (2 years 1 month)

Assistant Appointment setter, seller and assistant for Medical Spas around USA, UK and Canada. - Executed high-volume cold calling and lead nurturing strategies to drive B2B sales and appointment bookings across international markets. - Utilized HubSpot, Zoho CRM, and ZoomInfo to manage lead qualification, sales pipelines, and detailed customer relationship tracking. - Conducted internal sales and complex contract management while addressing and overcoming prospect objections to ensure successful conversions. - Managed end-to-end appointment scheduling, administrative documentation, and electronic medical record (EMR) integration to streamline clinical operations. - Leveraged Google Workspace, Asana, and Slack for efficient project coordin

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Appointment setter

Medspa

Jan 2023 - Feb 2026 (3 years 2 months)

- Managed high-volume outbound calling and prospecting campaigns to secure appointments for medical spa services across international markets. - Utilized CRM tools including GoHighLevel, HubSpot, Salesforce, and Zoho to execute lead follow-up, track sales pipelines, and ensure accurate data entry. - Leveraged professional negotiation and objection handling techniques to drive B2B sales and convert leads into scheduled appointments. - Coordinated scheduling across time zones using Calendly, Google Calendar, and ZoomInfo to maximize representative availability and operational efficiency. - Maintained strict HIPAA compliance while managing client onboarding, document intake, and patient-facing communication to ensure secure and efficient servi

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Academic tutor

UniversidaddeAntioquia

Aug 2022 - Current (3 years 11 months)

Academic tutor in medical areas.

Medical student

Universidad de Antioquia

Aug 2022 - Current (3 years 11 months)

As a third-year medical student, I am dedicated to developing a strong clinical foundation through rigorous academic study and hands-on patient interaction. My training has provided me with a deep understanding of complex physiological processes and diagnostic methodologies, preparing me for the challenges of clinical practice. I have consistently demonstrated a commitment to academic excellence, ensuring I am well-equipped to support healthcare teams and contribute to improved patient outcomes. • Consistently applied extensive medical terminology throughout my clinical rotations and academic coursework, ensuring precise communication and accurate documentation within high-pressure healthcare environments. • Provided compassionate and evid

Maria Alejandra Ramirez Cardona

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