Maria alejandra morales

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customer service specialist.

Ttec|

Sep 2021 - May 2024 (2 years 9 months)

Verizon is one of the most important telecommunication companies in the US and the world, they provide technologic solutions to connect people on a daily basis. I answered and solved customer problems and doubts, providing effective and timely solutions to improve customer satisfaction. I managed sales of products in and services, using consultative sales techniques to identify and meet customer needs. I kept a detailed record of customer interactions and solutions provided, ensuring proper documentation and follow-up. I collaborated with other departments to solve complex problems and improve internal processes, contributing to overall operational efficiency. I achieved and exceeded the established sales objectives, contributing to the inc
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senior customer service associate

Optum united health care

May 2021 - Jun 2023 (2 years 2 months)

As customer medical I was in charge of provide advice on fees, co-payments, medical and dental provider networks and any other relevant details to maximize customer satisfaction. as well, to resolve complaints or disputes in an empathetic and effective manner, always seeking solutions to ensure customer satisfaction and loyalty to the company. Finally, to create personalized experiences for customers I was in charge of follow-up processes by helping them to schedule medical appointments, requiring exams for insurance approval, and other such activities.
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senior supervisor

Teleperformance | uber Driver,

Nov 2018 - Mar 2021 (2 years 5 months)

• **Complex Problem Resolution**: Address escalated cases that support agents cannot resolve, investigating issues and findit ng suitable solutions.

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Maria alejandra morales

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