María Alejandra De La Concha Martínez

T

Event Assistant And Customer Service Representative for

TEAMWORK MARKETING

Apr 2024 - Nov 2024 (8 months)

• Contact information aquisition and recording. (NAME, ADDRESS, NEXT OF KIN, EMERGENCY CONTACT INFO, etc.)

S

Shark Ninja

Sitel 2021,

May 2023 - Dec 2023 (8 months)

• Video-call customer assistance for technical maintenance of home appliances or change decisions, based upon a step-by-step protocol.

A

Technical Support / Customer Representative / IT Helper

Anthology, Blackboard,

Jan 2023 - Jan 2024 (1 year 1 month)

Right Hand and Guide For Students, Parents And Professoship Enviroment (US universities customers - English).

A

Customer service representative.

Airbnb,

Apr 2022 - Nov 2022 (8 months)

• Helping the users (hosts and guests) with their check-in and check-out reservations.

S

Foundever

Shark Ninja,

Mar 2021 - Oct 2023 (2 years 8 months)

• Data collection and authentication to provide information leading to possible solutions.

O

Customer Support Chat Agent.

OUTPLEX OMNICHANNEL,

Feb 2021 - Dec 2021 (11 months)

• Satellite streaming device performance and troubleshooting, according to the customer's musical needs and preferences. Service scheduling for Amazon's Alexa promotions. Accurate information providing on the company's policies.

G

Customer service and sales agent

Green Energy of America,

Nov 2020 - Jan 2021 (3 months)

• Appointment scheduling for technicians, validating data, and providing federal benefit information for prospective customers.

A

AT&T Virtual Assistant

Aug 2020 - Dec 2021 (1 year 5 months)

Billing and problem-solving for clients and other departments. Cross sales.

U

Commercial and Tracking Support Back-Office Agent.

UPS vs. AT&T, Teleperformance vs. UPS,

Jan 2020 - Jan 2021 (1 year 1 month)

• UPS tracking package expertise, shipping follow-up throughout the entire process and calls managing. Delivery statements preparation, arrival schedules and order processing according to the mode of shipment (air or ground).

C

Communications

Canal Feliz,

Jan 2019 - Jan 2020 (1 year 1 month)

Manager, responsible for the commercial department and public relations affairs with institutions and kindergartens, promoting the channel as well as loyalty and follow-up with current clients. Project content writer.

v

voiceover artist

Feb 2008 - Dec 2010 (2 years 11 months)

for advertising campaigns.

María Alejandra De La Concha Martínez

About

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