Maria Alejandra Cuello Perez Business Development Manager

O

Client Relationship Manager

OpalGroup SAS

Feb 2024 - Current (2 years 3 months)

My role involves collaborating with prospects and clients to assess their interest in our Events services. I employ various prospecting strategies to initiate outreach, understand customer needs, and foster ongoing relationships through calls, emails, and LinkedIn. Highlights of my responsibilities include: -Reach out to potential attendees via calls, email, or LinkedIn. -Identify, pitch, and successfully close sponsorship opportunities, ensuring audience participation. -Generate leads for live event registrations and meticulously maintain client interactions in the CRM database. -Establish and foster strong client relationships to drive new business and ensure client satisfaction. Demonstrate professionalism while maximizing client retent

T

Sales Specialist

Tabi Connect By Hubtek-Medellïn

Jun 2023 - Oct 2023 (5 months)

-Provide education and resources to customers, ensuring proficient use of our automation product/service (Tabbi Connect) with a success rate exceeding 90%. -Maintain a comprehensive record and monthly tracking of customer outcomes using our product/service (Tabbi Connect), achieving a consistent success rate. -Lead generation and qualification activities, demonstrating a success rate surpassing 85%. Initiate initial outreach to prospects using effective prospecting strategies, achieving a success rate of 88%. -Utilize CRM software with an accuracy rate exceeding 95%. -Nurture ongoing relationships with prospects through email and LinkedIn interactions, maintaining a connection success rate of 92%. - Created and managed paid media campaigns

H

Bussines Development Representative

Hubtek Medellín

Sep 2022 - Jun 2023 (10 months)

Established and maintained relationships with potential customers, actively gauging their business needs. Successfully assessed the prospect's interest in nearshore Co-managed Talent (Staffing), Automation Technology (Tabi), and our training platform (ProfitQuest), achieving a commendable success rate of over 80%. Cultivate enduring relationships with prospects through a combination of calls, emails, and LinkedIn interactions, yielding a 95% retention rate. Implement prospecting strategies to initiate the first contact with prospects, achieving a 70% success rate. Provide reports on customer needs, issues, and interests in our products and services, delivering insights with a precision rate of 95%. Utilize CRM software with an accuracy rate

Business Development Representative

Hubtek

Sep 2022 - Jun 2023 (10 months)

-Established and maintained relationships with potential customers, actively gauging their business needs. Successfully assessed the prospect's interest in nearshore Co-managed Talent (Staffing), Automation Technology (Tabi), and our training platform (ProfitQuest), achieving a commendable success rate of over 80%. -Cultivate enduring relationships with prospects through a combination of calls, emails, and LinkedIn interactions, yielding a 95% retention rate. - Created and managed paid media campaigns in platforms like Google Ads, Facebook and Linkedin to increase pipeline and bring a positive ROAS, strong LTV and GTV. -Provide reports on customer needs, issues, and interests in our products and services, delivering insights with a precisio

Employee Relations Associate

Vensure Employer Solutions

Jan 2022 - Oct 2022 (10 months)

-Support employees by addressing escalated incoming requests through calls, emails, and live chat, achieving a success rate of over 100%. -Provide support for electronic onboarding, paystubs, password resets, and W2 requests, achieving a 95% success rate. -Successfully address and resolve complaints and issues, achieving a resolution rate of 98%. -Utilize the internal knowledge base to promptly address inquiries, achieving an accuracy rate of 95%.

V

Employee Associate

Vensure HR l

Jan 2022 - Sep 2022 (9 months)

Support employees by addressing escalated incoming requests through calls, emails, and live chat, achieving a success rate of over 100%. Provide support for electronic onboarding, paystubs, password resets, and W2 requests, achieving a 95% success rate. Successfully address and resolve complaints and issues, achieving a resolution rate of 98%. Utilize the internal knowledge base to promptly address inquiries, achieving an accuracy rate of 95%.

S

Carrier Sales

Standard logistics solutions sas

Jul 2021 - Jan 2022 (7 months)

-Established, promoted and maintained partnerships and negotiations with carriers, experiencing growth of more than 30%. -Oversee customer, communications and logistics related updates with effective results. -Maintain detailed records of all customer accounts, orders, invoices, and payments.to guarantee adherence to compliance standards, achieving a 100% compliance rate. -Track and enhance carrier satisfaction and performance metrics with measurable outcomes. - Created and managed paid media campaigns in platforms like Google Ads, Facebook and Linkedin to increase pipeline and bring a positive ROAS,strong LTV and GTV.

S

Carrier Sales

Standard logistics solutions sas

Jul 2021 - Nov 2021 (5 months)

Established, promoted and maintained partnerships and negotiations with carriers, experiencing growth of more than 30%. Oversee customer, communications and logistics related updates with effective results. Maintain detailed records of all customer accounts, orders, invoices, and payments.to guarantee adherence to compliance standards, achieving a 100% compliance rate. Track and enhance carrier satisfaction and performance metrics with measurable outcomes. Generated reports on customer satisfaction levels as well as sales performance metrics.

Customer Service Agent

BPOB Global Inc

Aug 2020 - Jul 2021 (1 year)

- Resolving customer issues, complaints and queries using a demonstrated proactive approach. - Providing world class human experiences through all interactions – on the phone and off. - Attend calls from clients who require different inquiries such as transfer of services, Sales allegations, Rewards or Complaints. - Take payments and make payment arrangements. - Answer customer queries through different channels such as chats or calls. - Resolving customer escalations and complaints, seeing them as an opportunity to provide solutions that will change their mindset and the outcome of our interactions.

Service Agent

Humana

Nov 2017 - Aug 2020 (2 years 10 months)

- Provided information about their dental plans and bringing them the best customer experience - Solving the situations with the product with a warm attitude.

Financial Customer Services Agent

Sutherland

Oct 2016 - Nov 2017 (1 year 2 months)

- Assist customers with their loan application process and also educate customers on the legal / compliance implications also required to provide customer with a turnaround time for documentation submission of documentation and loan disbursement. - Facilitating company products as a team leader in order to make my team able to achieve good results and also helping them grow professionally with a successful work in a good team environment as well as independently , constantly updating them with the product with organized numerous office files.

Maria Alejandra Cuello Perez

About

Detail

Timeline

Résumé