Maria Alejandra Castano

Customer Service Representative

Concentrix

Jan 2024 - May 2024 (5 months)

• Delivered exceptional customer service by resolving inquiries and issues, ensuring a high level of customer satisfaction and retention. • Promoted and sold additional products and services during customer interactions, showcasing strong sales and communication skills.

Sales Representative

eTeacher Group

Apr 2023 - Current (3 years 4 months)

• Managed the full sales cycle from lead generation to closing, demonstrating strong sales acumen and effective closing techniques. • Achieved a high closing rate by successfully converting leads into customers on the first call through persuasive communication and negotiation. • Consistently met and exceeded sales targets by 80% to 120%, contributing significantly to the company's growth. • Identified upsell and cross-sell opportunities to maximize revenue per customer, adding value to each sale and enhancing customer satisfaction.

Project Developer and Manager

Project

Feb 2021 - Feb 2023 (2 years 1 month)

• Initiated and managed a real estate development project, showcasing strong business development, project management, cold calling and negotiation skills. • Led all phases of the project, from market research and contract negotiation to property promotion and sale. • Achieved high profitability through effective resource management and marketing strategies, ensuring the project's success.

Sales Team Leader

Concentrix

Jan 2020 - Feb 2021 (1 year 2 months)

• Led a sales team of 5 members, driving a 20% increase in team effectiveness by implementing strategic sales training, including cold calling and sales closing techniques. • Developed and executed sales strategies that resulted in exceeding team sales targets, enhancing both individual and team performance.

G

Sales Consultant

Grupo Nutresa S.A

Jan 2019 - Nov 2019 (11 months)

• Provided consultative sales support by identifying customer needs and recommending suitable products. • Applied negotiation skills to close sales efficiently, optimizing conversions and driving sales growth.

Maria Alejandra Castano

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