Margarita Isabel Noguera Marenco

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Customer Care Specialist

Ibex

May 2024 - Jul 2024 (3 months)

Responsible for handling inbound calls, managing warranty claims, and troubleshooting technical issues. Placing orders for private brand products using Salesforce to streamline processes and enhance the customer experience.
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Customer Care Specialist

Great Virtual Works

Feb 2024 - Apr 2024 (3 months)

Managed inbound calls from customers seeking to cancel their subscription to natural supplements.  Offered personalized retention offers and discounts based on customers' needs and preferences to encourage them to continue their subscriptions.  Provided exceptional customer service to callers inquiring about natural supplements, including product information, pricing, and order processing.
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Back Office and customer service Agent

Teleperformance

Sep 2022 - Jan 2024 (1 year 5 months)

Utilized Zendesk software to manage and respond to emails and live chats. Provided information about product features, pricing, and promotions to potential customers. Successfully managed and responded to an average of 56 tickets per day, demonstrating a high level of efficiency and productivity. Effectively handled over 60 daily incoming phone calls through the Salesforce platform, ensuring a positive dialogue with customers.  Part of a specialized POD (Payment Operations and Deposits) team, dedicated to providing focused assistance with payment-related matters and facilitating deposits.  Provided support to new hires during training, offering guidance and assistance to ensure a smooth onboarding experience.
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Administrative Assistant

Pharmacy Express

Nov 2021 - Aug 2022 (10 months)

Conducted monthly physical inventory counts to ensure accurate stock levels and inventory management.  Created monthly statements with a detailed breakdown of all expenses and outgoings incurred.

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Margarita Isabel Noguera Marenco

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