Margarita Castillo Customer Service Representative

Jobs 0% verified

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Customer Service Agent - Bilingual

DESERT FINANCE LLC

Feb 2023 - Feb 2026 (3 years 1 month)

• Address customer's needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. • Review and provide information about car loans. • Negotiate and process payments. • Monitor the assigned client portfolio, with a total of 450 monthly accounts • Attention to an average of 70 calls per shift, between inbound and outbound calls.
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Customer Service Agent - Bilingual

Teleperformance Perú

Jan 2022 - Feb 2023 (1 year 2 months)

• Answer inquiries and provide information to customers • Arrange for refunds and credits • Explain the type and cost of services offered • Receive and log complaints
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Virtual Administrative Assistant

P&R Nutritionist

Jul 2020 - Jan 2022 (1 year 7 months)

• Schedule and confirm appointments. • Compile data, statistics and other information. • Type and proofread correspondence, forms and other documents. • Order office supplies and maintain inventory.
Customer Service Agent

Clínica Internacional

Mar 2016 - Oct 2016 (8 months)

• Accurately admit and register patients according to their specific needs. • Lead generation and management for private insurance sales. • Proficient handling of POS systems, cash, credit notes, and cancellations to ensure optimal cash flow.
Operations Assistant

Banco de Crédito del Perú

Aug 2013 - Oct 2015 (2 years 3 months)

• Answer inquiries and provide information to customers about insurances and unknown charges • Process refunds • Receive and log complaints
Bank Cashier

Interbank

Aug 2011 - May 2013 (1 year 10 months)

• Attention and management of the banking transactional system effectively to ensure cash flow • Attention and resolution of complaints focused on customer satisfaction • Selling intangible products effectively

Education 0% verified

Margarita Castillo

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