Margaret Karimi Kishoiyan

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Account Executive

Afia Brokerage Services

May 2023 - Nov 2023 (7 months)

As an Account Executive, I boosted customer contentment through the identification of service deficiencies and collaboration with diverse teams to create specialized solutions, achieving a 25% growth in returning clients. I generated over 40 qualified leads monthly through strategic cold calling, email campaigns, and networking events. Improved team performance by 20% through structured mentorship programs and hands-on training for 5 junior account executives, ensuring consistent achievement of quarterly sales targets. Delivered accurate client quotes by analyzing customer requirements and utilizing company systems effectively, driving a 10% increase in contract closure rates. Managed accounts by providing ongoing technical support after th

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Online Sales & Marketing Specialist

Mombasa Real Estates Agencies Ltd

Feb 2020 - Jun 2022 (2 years 5 months)

As an Online Sales & Marketing Specialist, I successfully boosted web traffic by 35% by crafting targeted promotional campaigns and leveraging social media platforms to engage potential clients effectively. I authored over 100 detailed product descriptions using SEO techniques to improve online visibility, resulting in a 15% increase in conversions. My ability to identify growth opportunities through in-depth analyses of sales data contributed to a 10% revenue boost via data-driven decision-making. I collaborated closely with sales representatives to optimize lead conversion processes, achieving a 60% success rate in turning prospects into qualified appointments. Additionally, I utilized skills in cold calling, negotiation, objection handli

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Customer Service Representative

Mombasa Real Estates Agencies Ltd

Aug 2019 - Jan 2020 (6 months)

As a Customer Service Representative, I resolved 50+ client inquiries weekly by leveraging strong communication and up-to-date product knowledge, maintaining a 98% satisfaction rate. I streamlined service delivery by 25% through effective scheduling and coordination of over 30 appointments monthly, ensuring timely responses to client needs. Additionally, I increased revenue by 12% by presenting personalized solutions and identifying upselling opportunities during client interactions. I maintained data accuracy by systematically updating customer records after every interaction, supporting informed decision-making and process improvements. Furthermore, I utilized my team leadership skills to guide my colleagues in solving complex customer is

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Regional Secretary

Pwani Region CU's

Jan 2015 - Nov 2017 (2 years 11 months)

As a Regional Secretary, I coordinated 20+ monthly events and meetings by effectively managing scheduling logistics, which reduced overlaps and delays by 30%. I enhanced compliance and efficiency by organizing and reviewing documentation processes, ensuring 100% adherence to regulatory requirements. Additionally, I improved communication flow by 25% by disseminating internal communications to over 50 stakeholders, ensuring clarity and timely updates. My experience in managing students' calendars and appointments for regional curriculum and activities further honed my scheduling and organizational skills, allowing me to streamline operations and enhance overall productivity.

Margaret Karimi Kishoiyan

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