Marco Varela

Marco Varela

About

Detail

Customer Service Team Lead
Quindio, Colombia

Timeline

work
Job

Résumé

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  • O
    TEAM LEAD OF OPERATIONS
    OTR Solutions
    Jul 2018 - Current (7 years 11 months)
    TEAM LEAD OF OPERATIONS As a Team Lead of Operations, I oversaw a team of over 40 members, ensuring exceptional customer satisfaction and efficient business services operations. My responsibilities included managing daily operations, optimizing processes, and implementing strategic initiatives to enhance overall performance. I leveraged my expertise in customer service, leadership, and logistics management to streamline operations and drive success. • Managed the end-to-end relationship cycle for over 40 team members, encompassing talent sourcing, interviewing, and candidate engagement to cultivate a high-performing operations pipeline. • Applied CRM principles to effectively manage and scale relationships with thousands of carriers and b
  • O
    Operations Team Lead
    OTR Solutions
    Jul 2018 - Current (7 years 11 months)
    As an Operations Team Lead, I am responsible for overseeing daily operations, ensuring efficiency, and leading a team of over 40 members. My role involves a comprehensive approach to team leadership, data analysis, quality assurance (QA), performance monitoring, process improvement, inventory management, project management, risk management, and staff training and development. I ensure regulatory compliance and foster cross-functional collaboration to optimize supply chain management and strategic planning. My expertise extends to budget management, client communication, and customer relationship management (CRM). • Managed the end-to-end relationship cycle for a team of 40+ members, encompassing talent sourcing, interviewing, and candidate