• Professional with over 16 years of experience in multinational companies such as Bayer, Healthways, and NTT Data, with solid expertise in crisis management, leadership of multidisciplinary squads (up to 30 professionals), and execution of national and international projects valued up to R$7 million. Specialist in agile and hybrid methodologies (Scrum, Kanban, Waterfall), with a strong focus on Customer Experience (CX), retention, and customer satisfaction. Proven experience in people management, relationship building with C-level executives, and retention of major accounts such as Santander, Bradesco, Unilever, among others. Skilled in coordinating vendors and strategic partners, delivering training throughout Brazil, and participating in workshops in Germany and the USA. Exceptional organizational, problem-solving, and communication skills.
