Marco Brito

Marco Brito

About

Detail

Customer Service / Administration / Operations
Quito, Pichincha, Ecuador
Contact Marco regarding: 
work
Full-time jobs
Starting at USD1.8k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Airbnb
    Customer Support Relations / Property Operations / Finance
    Airbnb
    Jan 2023 - Current (3 years 7 months)
    • Manage guest communications, scheduling, and daily operations for a high-value beachfront rental property. Have accommodated over 150 guests with high approval rating. • Coordinate booking management, customer service, and hospitality-related administrative tasks • Support marketing efforts and customer engagement to maintain occupancy and positive guest experiences • Handle extended-hours communication and issue resolution for guests and property-related needs • Coordinate with local restaurants, cleaning vendors, maintenance personnel, and local city landmark concierge. • Maintain professional client interactions while supporting revenue-generating rental operations • Software: Booking.com, Vrbo.com
  • Self-employed
    Independent Financial Manager
    Self-employed
    Jan 2018 - Current (8 years 7 months)
    • Manage and monitor a diversified personal investment portfolio including stocks and cryptocurrency assets (technology, dividends, cannabis) • Conduct ongoing market research, financial analysis, and risk assessment • Track investment performance and maintain organized financial records and reporting • Utilize analytical and financial planning skills to support long-term portfolio management strategies • Software: Robinhood, Webull, Coinbase, Crypto, Tokens (Eth, Xrp, CRO, Near, Ada, Xlm)
  • R
    Customer Support / Operations / Scheduling / Marketing / Order Fulfillment
    Rico Delivery Service
    Jan 2018 - Jan 2022 (4 years 1 month)
    • Managed daily operations for a delivery service supporting approximately 2,000 customers • Supervised and coordinated a team of 4 employees, including drivers and an assistant manager • Oversaw customer service communications handling approximately 75–200 customer messages per day. • Processed up to 200 customer orders on a weekly basis with minimal error. • Created a Push Web App (PWA) for correspondence with customers. • Supported customer acquisition and retention efforts through service follow-up and marketing initiatives • Assisted with scheduling, order coordination, and resolving customer concerns in a fast-paced environment • Maintained strong client relationships by delivering responsive service and operational support • Software
  • J
    Administrative Operations Coordinator / Human Resources / Accounting
    Johnny’s Trucking
    Jan 2014 - Jan 2017 (3 years 1 month)
    • Managed accounting, payroll, and HR-related administrative functions for a fleet of 5–8 trucks • Utilized QuickBooks Online (QBO) to process payroll, maintain financial records, and support bookkeeping operations • Processed company accounts payable and accounts receivable, reconciled company accounts. • Assisted with employee documentation, scheduling coordination, and operational reporting, conducted background checks and candidate interviews. • Maintained organized financial and personnel records while ensuring day-to-day office efficiency • Supported business operations by coordinating communication between drivers, management, and vendors • Helped streamline administrative processes to improve workflow and payroll accuracy • Software
Education verified_user 0% verified
  • California State University, Los Angeles
    Bachelor’s Degree in Finance
    California State University, Los Angeles
    Sep 2012 - Jun 2015 (2 years 10 months)
    3.0 GPA