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Marco Angelo Losantas

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Angono, Calabarzon, Philippines

Contact Marco regarding: 
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Full-time jobs

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Résumé


Jobs verified_user 0% verified
  • ProSource
    Tech Support Representative
    ProSource
    Mar 2025 - Current (1 year 4 months)
    • Troubleshooting & Access Management: Resolving complex authentication hurdles and system errors to ensure uninterrupted platform access for legal professionals. • Financial Workflow Support: Facilitating the resolution of payment processing discrepancies and merchant service integrations. • Timekeeping Optimization: Auditing and correcting time-entry errors to safeguard billing accuracy and data integrity.
  • C
    Project Management Coordinator
    Cognizant Philippines
    Jul 2021 - Mar 2025 (3 years 9 months)
    • Collaborated with cross-functional teams, including translators, linguists, developers, and content creators to gather requirements, define project scope, and establish timelines • Facilitated effective communication among team members throughout the localization • Assisting in the creation and maintenance of project schedules and timelines. • Tracking project progress and identifying potential roadblocks. • Scheduling and coordinating meetings, workshops, and other project-related events. • Facilitating communication between project team members, stakeholders, and clients. • Gathering and disseminating project information. • Maintaining project documentation and records.
  • C
    Senior Processing Executive
    Cognizant Philippines (Waze Ads)
    Jan 2021 - Jul 2021 (7 months)
    • Implementations OIC for Digital Marketing and advertising and delivery reports • Collaborated with Sales Team and Account Managers about campaign implementation
  • RealPage
    Quality Control Specialist / Product Support / Screening Operations
    RealPage
    Nov 2016 - Jan 2021 (4 years 3 months)
    • Review invoices to make sure correct amount will be processed • Research missing payments • Takes inbound phone service requests as scheduled • Responsible for researching and resolving the more complex client issues for the Product Support Team • Supports Realpage payments, activebuilding, and Resident direct • Assist Property with their disputes • Assist Consumers with disputes
  • A
    Escalation POC
    Arvato Corporation
    Mar 2013 - Nov 2016 (3 years 9 months)
    • Manage Escalation Tickets • Prepare the Weekly and Monthly Business Reviews. • Process updates. • Lead case wellness discussions with team members. • Accomplish credit audit reports, manage and discuss results. • Gives a hand in the hiring and escalation agents’ training process.
  • V
    Customer Care Representative
    Vcustomer Philippines Inc.
    Oct 2011 - Feb 2013 (1 year 5 months)
    • Attend to enquiries from foreign customers and related functional units. • Accommodate tax forms computations and inquiries. • Assist on customer refund authorization, check balance of lost/stolen gift cards. • Answer escalated calls in support of customer’s needs. • Document customer complaints and follow ups.
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    Accounts Payable Staff
    The Coffee Bean and Tea Leaf Phils. Inc.
    Nov 2010 - Aug 2011 (10 months)
    • Process accounts payable vouchers e.g. payments for services, advances to suppliers, payment on lessor’s rentals and utilities and other non-trade payables. • Prepare expense schedule, month-end accruals and yearly alpha list. • Attend to supplier’s payment concerns.
Education verified_user 0% verified
  • Philippine School of Business Administration
    BS Accountancy
    Philippine School of Business Administration
    Jan 2006 - Jan 2010 (4 years 1 month)
  • M
    Secondary Education
    Montessori Integrated School of Antipolo
    Jan 2002 - Jan 2006 (4 years 1 month)
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    Primary Education
    Montessori Integrated School of Antipolo
    Jan 1996 - Jan 2002 (6 years 1 month)