Microsoft 365 Administrator
accenture
Jan 2022 - Feb 2024 (2 years 2 months)
Managed core M365 services: Exchange Online, SharePoint Online, and Power Platform. Administered Proofpoint for email security. Automated tasks and managed M365 services using PowerShell. Managed DNS Records alerts and troubleshooted email delivery (MX, SPF, DMARC, DKIM). Managed IT incidents using ServiceNow. Performed server updates and maintenance tasks. Managed high impact incidents in M365 and Proofpoint (Severity A, P1 and P2).