Marcelo Rodriguez

Marcelo Rodriguez

About

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Argentina

Contact Marcelo regarding: 
Flexible work
Starting at USD15/hour
groups
Networking

Timeline


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Résumé


Jobs verified_user 0% verified
  • Swiftly
    Lead IT Support Desk
    Swiftly
    Feb 2024 - Jan 2026 (2 years)
    Managed core M365 services: Exchange Online, SharePoint Online, and MS Teams. Administered Microsoft Entra ID (Azure AD). Managed IT incidents and inventory using Fresh Service. Led Windows and MacOS device management through Intune and Iru MDM (formerly Kandji). Responsible for license administration and hardware provisioning.
  • accenture
    Microsoft 365 Administrator
    accenture
    Jan 2022 - Feb 2024 (2 years 2 months)
    Managed core M365 services: Exchange Online, SharePoint Online, and Power Platform. Administered Proofpoint for email security. Automated tasks and managed M365 services using PowerShell. Managed DNS Records alerts and troubleshooted email delivery (MX, SPF, DMARC, DKIM). Managed IT incidents using ServiceNow. Performed server updates and maintenance tasks. Managed high impact incidents in M365 and Proofpoint (Severity A, P1 and P2).
  • S
    IT Support Specialist
    SIP Soluciones Informáticas Personalizadas
    Dec 2017 - Dec 2021 (4 years 1 month)
    Provided remote and onsite support for different clients, small companies and multinationals. Managed Microsoft 365 and Google Workspace environments. Monitored customer network status and backup integrity. Coordinated on-site technicians and managed help desk tickets via email and calls.
  • N
    Help Desk Support L1
    Novatium
    Nov 2015 - Dec 2017 (2 years 2 months)
    Received requests and incidents from calls, emails and tickets. Resolved technical issues remotely and managed ticket escalations to specialized IT departments.
Education verified_user 0% verified
  • Microsoft
    SC-900 Certification public Remote experience
    Microsoft
    Feb 2026 - Current (6 months)
    Looking to achieve and complete the SC-900 certification in the next 3 months.
Projects (professional or personal) verified_user 0% verified
  • freelance
    Personal portfolio
    freelance
    Feb 2026 - Current (6 months)
    Created my personal portfolio describing my experience in the M365 field and explains what technologies and security standards were impletemented. Website: portfolio.marcelorodriguez.tech