Marcelo Montoya

TECHNOLOGY RELATIONSHIP ADVISOR

ExxonMobil Global Business Center

Sep 2022 - Sep 2024 (2 years 1 month)

• Ensured Branded Wholesaler (BW) satisfaction with site-level technology through proactive support and issue resolution. • Built and maintained relationships with strategic and emerging BWs to strengthen collaboration. • Led BW IT Councils and sessions to align priorities, collect feedback, and drive engagement. • Drove adoption of ExxonMobil’s payment and loyalty platforms across the network. • Managed vendor performance for POS provider, ensuring service quality and compliance with ExxonMobil's roadmap. • Collaborated with Sales, Marketing, EMIT, and PLSO teams on technology initiatives and systemic issues. • Gathered insights from customers and the industry to guide technology improvements and integration Milestone: 2023: Delivered the

PROJECT MANAGER

Dell Technologies

Feb 2017 - Sep 2022 (5 years 8 months)

• Led end-to-end deployments and migrations, from logistics and shipping projects to large-scale, multi-country integrations, delivering complex solutions in storage, servers, networking, converged infrastructure, data protection, and cloud technologies. • Managed enterprise projects for corporate and government clients across Latin America and the Caribbean, managing full project lifecycles in Technology, Healthcare, Finance, Telecommunications, and Energy industries. • Directed cross-functional, bilingual teams, ensuring on-time delivery and scope compliance across diverse region • Acted as primary client contact, aligning business needs with Dell infrastructure solutions. • Resolved escalations and enhanced client satisfaction with clear

SERVICE DELIVERY MANAGER

NEC

Feb 2014 - Feb 2017 (3 years 1 month)

• Delivered large-scale urban video surveillance projects for government clients across major Argentine cities, overseeing the installation of 3,000+ cameras. • Managed the installation of dome and fixed cameras, fiber optic, and wireless networks in public spaces; and the implementation of servers, storage, networking, Video Management Systems (VMS), workstations, and videowalls at command centers and data centers. • Coordinated with solution and software architects to design and plan project implementations, ensuring technical feasibility and alignment with client requirements. • Served as the primary client contact, coordinating teams and vendors to ensure timely project execution and providing regular status updates to stakeholders and

STAFF MANAGER

Globant

Nov 2012 - Feb 2014 (1 year 4 months)

• Led software development teams, serving a UK-based client to ensure seamless agile execution • Conducted performance evaluations and implemented productivity improvement plans. • Managed project risks, financial forecasting, and client billing processes. • Oversaw HR communications, staffing processes, and salary adjustments. • Explored and developed new business opportunities to drive growth. • Coordinated international travel and relocations for client engagements.

SERVICE DELIVERY SUPERVISOR

Teletech Argentina SA

Sep 2005 - Feb 2011 (5 years 6 months)

Managed teams of 25+ bilingual agents in call center campaigns—first for Sprint (Sales and Post-Sales), then for BestBuy (Tech Support)—serving U.S. customers. • Monitored real-time operations, agent performance, and call analytics to optimize efficiency. • Planned and evaluated team performance through coaching sessions and operational insights. • Coordinated cross-functional actions with HR, Talent Acquisition, Training, and Quality Assurance. • Designed incentive programs tailored to team needs and budget constraints. • Provided strategic problem-solving support to senior management and team leaders. Milestones: 2010: Received the "Passion, Commitment & Integrity, Achieving Contact Center Excellence" award. 2008: Achieved 1st place in t

CUSTOMER SERVICE SUPERVISOR

Teleperfomance

Sep 2003 - Mar 2005 (1 year 7 months)

• Supervised teams of 20+ fully bilingual agents in Motorola's U.S. technical support campaign. • Conducted coaching sessions, monitored calls, and provided feedback to enhance service quality. • Managed overall team performance, ensuring KPIs and operational targets were consistently met. • Designed and adjusted work schedules to optimize workforce efficiency and workload balance. • Generated and distributed reports to multiple departments, ensuring smooth operations.

Marcelo Montoya

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