Marcelo Bordoli

Marcelo Bordoli

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Buenos Aires, Argentina

Contact Marcelo regarding: 
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Full-time jobs
Starting at USD1.2K/month

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Résumé


Jobs verified_user 0% verified
  • Telinfor
    IT Director- Manager - Telecommunications & Quality
    Telinfor
    Jan 2024 - Current (1 year 7 months)
    - Managed performance and quality reports, focusing on Service Level Agreements (SLA) and Key Performance Indicators (KPI) in alignment with ITIL and ISO 9000 standards. - Acted as a knowledge facilitator and trainer in the area of HR culture, specifically within telecommunications and management. - Oversaw the management and performance quality reports in customer service, ensuring high standards of service delivery. - Additionally, leveraged extensive experience in recruitment to build a skilled IT team, enhancing overall departmental performance and aligning talent acquisition with organizational goals. - Utilized sales negotiation skills to effectively manage supplier and contractor relationships in the field, ensuring quality stand
  • P
    Performance & Gestion Manager
    Jun 2013 - Dec 2023 (10 years 7 months)
    Como gestor de Proyectos y Manager en el área de Calidad, apliqué normas ISO, ITIL y Six Sigma para garantizar la excelencia operativa. Gestioné reportes KPI para evaluar el rendimiento y la efectividad de los procesos. Además, utilicé mi amplia experiencia en gerenciamiento y reclutamiento de personal para el área de IT, asegurando que el equipo estuviera compuesto por profesionales altamente calificados, lo que contribuyó a la mejora continua y al cumplimiento de los estándares de calidad establecidos. También, gestioné operaciones y cambios en grandes empresas, aplicando normas de calidad ISO e ITIL, y capacitando al personal en gestión del cambio para alcanzar los objetivos establecidos. Además, tuve la responsabilidad de gestionar prov
  • METROTEL
    NOC Manager
    METROTEL
    Nov 2012 - Jul 2013 (9 months)
    • Developed and implemented an improvement plan for the business, focusing on ISO9000 and Six Sigma processes, which enhanced internal and external customer service by 80%. Additionally, leveraged extensive experience in management and recruitment to build a skilled IT team, ensuring that the department was equipped to meet the demands of the improvement initiatives effectively. Furthermore, utilized strong skills in customer relationship management, networking, and quality assurance to foster a collaborative environment that supported the overall success of the department's objectives. • Applied sales negotiation skills to effectively manage changes within large organizations, ensuring successful outcomes by implementing quality standard
  • H
    NOC Manager
    Huawei
    Sep 2011 - Nov 2012 (1 year 3 months)
    As a NOC Manager, I analyzed results to develop a variety of import and export customs clearance solutions, which improved problem resolution by 80%. I conducted weekly meetings with Huawei executives to monitor change processes in operations. Additionally, I leveraged my extensive experience in management and recruitment to build a skilled IT team, ensuring that operational needs were met effectively and efficiently. My strong background in customer relationship management, networking, and quality assurance further enhanced our operational capabilities, allowing for improved service delivery and client satisfaction. Furthermore, I applied my extensive experience in order management and sales to implement quality standards such as ISO and I
  • I
    Networking and system Analyst
    Intelap S.A –Telecom Argentina S.A
    Feb 2011 - Sep 2011 (8 months)
    As a Networking and System Analyst, I was responsible for enhancing telecommunications network improvement processes, which resulted in an 80% improvement in internal and external customer service. My role involved analyzing network performance and implementing solutions to optimize service delivery. Additionally, I leveraged my experience in customer relationship management to foster better communication and support for clients, ensuring their needs were met effectively. While my primary focus was on networking and system analysis, my skills in administrative assistance and virtual assistance contributed to the overall efficiency of operations, allowing for a more streamlined approach to customer interactions and quality assurance. Further
  • T
    Team Leader
    TELMEX INTERNATIONAL
    Nov 2007 - Jan 2011 (3 years 3 months)
    • NOC Routing and Switching management • Interaction with American Telecommunications providers • Interaction with American Customers • Telmex Networking CCNA – BGP/MPLS Vanguard/Motorola routers • Course Implementation of a new link monitoring system for large Clients from all over America, including the USA and Canada, applying ITIL processes. • Training staff on changes in the application of new technology and advantages in operating costs. • Utilized extensive experience in management and recruitment within the IT sector to build a skilled team, ensuring effective implementation of new technologies and processes that enhanced operational efficiency and reduced costs. • Leveraged order management skills to streamline proces
  • U
    Trainer in Network Operation Center QA Trainer in Quality Assurance
    UNIFON
    Jun 2004 - Jul 2004 (2 months)
    Fui responsable de liderar un proyecto de capacitación para el personal de la empresa, enfocándome en el desarrollo de habilidades en liderazgo, coaching y procesos de cambio. Además, aporté mi amplia experiencia en gerenciamiento y reclutamiento de personal para el área de IT, lo que me permitió identificar y formar a los candidatos más adecuados para el equipo, asegurando así un proceso de capacitación más efectivo y alineado con las necesidades del negocio. También, mi experiencia en servicio al cliente me ha permitido fortalecer las relaciones con los participantes, mejorando la comunicación y la satisfacción general durante el proceso de capacitación, lo que es fundamental para el éxito del equipo en el área de Calidad. Adicionalmente,
  • V
    Verizon Business
    Verizon Business
    Jun 2004 - Nov 2007 (3 years 6 months)
    Fui responsable de liderar un equipo de 100 personas, desempeñando funciones como Técnico de Telecomunicaciones y Responsable de la Gestión de Sistemas de Entrega de Servicios TCOMS, BOSS, F&E y NETPRO. Aunque la gestión de reclutamiento y el uso de herramientas como Apollo.io, Linkedin Recruiter, y HubSpot no son el enfoque principal de mi rol, mi amplia experiencia como Manager en grandes empresas me ha permitido implementar cambios exitosos aplicando normas de calidad ISO e ITIL, así como Mejora Continua, capacitando al personal en gestión del cambio para el logro de objetivos. Tengo una gran experiencia en la gestión de relaciones con los clientes, así como en redes y aseguramiento de la calidad, lo que ha contribuido a mejorar la efici
  • M
    Cellular Network Operation Center
    Movistar España - Miniphone S.A.–Red Miniphone ACE
    May 1995 - Sep 2002 (7 years 5 months)
    • Manager of Switching Networks and Traffic Performance Supervision, responsible for the creation and implementation of procedures aligned with ISO 9000 standards. • Oversaw human resources administration and served as a trainer for Network Operation Center personnel in Signalling SS7 and ISO 9000 processes, driving continuous process improvements. • Led the ISO 9000 certification process for operations management, providing training to management and Call Center personnel on process changes and their positive impacts on communication with both internal and external clients. • Achieved significant financial gains through enhancements in external customer service, effectively reducing costs associated with poor service and problem refe
  • E
    Network Analyst
    ENTel Argentina - Telefónica ofArgentina
    Mar 1983 - Apr 1995 (12 years 2 months)
    As a Network Analyst, I was responsible for the following: - Served as a trainer for EWSD Siemens, NEAX-NEC, Alcatel, and Ericsson AXE10 switches, focusing on the integration of switching networks and performance optimization. - Led communication efforts with staff from the former ENTel company, providing training on the transition to Telefónica de Argentina. - Managed the change management team, facilitating communication and training for personnel regarding advancements in telecommunications technologies, highlighting the positive technological and financial impacts on communications. - Oversaw change processes during the migration from outdated to new digital technologies across the entire Telefónica de Argentina region, achieving an 80
Education verified_user 0% verified
  • S
    School
    School 17 Juan Lavalle
    Jan 1969 - Jan 1975 (6 years 1 month)
  • H
    High School: Technician in Electronic
  • H
    High Technician in Electronic-Telecommunications<
  • F
    First Certificate in English.
Projects (professional or personal) verified_user 0% verified
  • T
    Proyectos en Telecentro
    TeleCentro S.A|
    Jun 2013 - Dec 2023 (10 years 7 months)
    En Telecentro, como Gerente de Gestión y Desempeño, fui responsable de la elaboración de informes de calidad, incluyendo SLA y KPI's, aplicando estándares ITIL e ISO 9000. Actué como Facilitador de Conocimiento (Trainer) en el área de Cultura de RRHH, logrando incrementar los KPI's de calidad en un 100% y mejorando los procesos en un 100%. Implementé estrategias que resultaron en una reducción del 50% en el retraso de la fuerza laboral al agregar eficiencias en la resolución de problemas de redes, lo que mejoró las comunicaciones entre las diferentes áreas de la empresa. Además, lideré el proyecto de digitalización externa e interna de la red de Telecentro como PM desde el inicio hasta el fin del proyecto, donde se realizaron conexiones de