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Marcello Alves de Oliveira Lima

About

Detail

Amazon Ads Strategist / Manager - Marcello Lima
State of São Paulo, Brazil

Contact Marcello regarding: 
work
Full-time jobs
Starting at USD2.5k/month

Timeline


work
Job
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Education

Résumé


Jobs verified_user 0% verified
  • C
    Customer Service Manager (Freelance)
    Apr 2024 - Current (2 years 3 months)
    • Develop and execute strategies for client onboarding, retention, and account growth, driving improved customer lifetime value (CLV). • Analyze key performance metrics (e.g., ROAS, CPC, CTR, ACOS) to identify trends and provide actionable insights to optimize customer success initiatives. • Implement and refine scalable processes for improved efficiency in campaign management and customer support. ◦ Address escalations and complex customer issues with professionalism, ensuring swift resolution and satisfaction. • Additionally, I possess full proficiency in SEO (Search Engine Optimization), Google Drive, and WordPress, which, while not explicitly listed on my résumé, have been extensively utilized in my freelance customer servi
  • Quartile
    Customer Service Manager
    Quartile
    Oct 2023 - Apr 2024 (7 months)
    • Managed Amazon advertising campaigns for over 30 clients, leveraging AI tools and Amazon systems to achieve targeted results. • Acted as a primary point of contact, fostering transparent communication and building trust with diverse client portfolios. • Conducted weekly data-driven reviews, presenting actionable recommendations to enhance campaign performance. • Collaborated with internal teams to optimize workflows and ensure timely delivery of client requests. • Identified opportunities for cross-selling, successfully increasing customer ROI through multi-channel campaign expansions. • Additionally, I possess full proficiency in SEO (Search Engine Optimization), Google Drive, and WordPress, which I have utilized extensiv
Education verified_user 0% verified
  • (
    Amazon Ads Campaign Planning Certification
    (Amazon
    Apr 2023 - Apr 2024 (1 year 1 month)
  • H
    HubSpot Customer Success Certification
    Apr 2023 - Apr 2024 (1 year 1 month)
  • (
    Amazon Ads Retail Certification
    (Amazon
    Apr 2023 - Apr 2024 (1 year 1 month)
  • (
    Amazon Ads Foundations Certification
    (Amazon
    Apr 2023 - Apr 2024 (1 year 1 month)
  • U
    Bachelor's Degree in Administration
    UNIMES - Metropolitan University of Santos
    Jan 2010 - Dec 2013 (4 years)