Customer Service Manager (Freelance)
Apr 2024 - Current (2 years 3 months)
• Develop and execute strategies for client onboarding, retention, and account growth, driving improved customer lifetime value (CLV).
• Analyze key performance metrics (e.g., ROAS, CPC, CTR, ACOS) to identify trends and provide actionable insights to optimize customer success initiatives.
• Implement and refine scalable processes for improved efficiency in campaign management and customer support.
◦ Address escalations and complex customer issues with professionalism, ensuring swift resolution and satisfaction.
• Additionally, I possess full proficiency in SEO (Search Engine Optimization), Google Drive, and WordPress, which, while not explicitly listed on my résumé, have been extensively utilized in my freelance customer servi