Marcela Saracay Operations - Implementations Manager

Co-Founder & Operations Manager

Consulting Resource Group

Dec 2022 - Current (3 years 5 months)

As Co-Founder & Operations Manager, I led end-to-end business operations, focusing on implementation delivery and internal process optimization. I designed and implemented scalable workflows and standard operating procedures (SOPs) that supported multi-client implementation programs. My role involved managing cross-functional teams and external stakeholders throughout the discovery, delivery, and post-go-live phases, ensuring seamless collaboration and communication. I applied Agile frameworks to enhance delivery predictability, efficiency, and quality outcomes, while meticulously tracking operational KPIs and team performance. Additionally, I recognized the importance of financial reporting in maintaining a comprehensive overview of the co

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Operations Manager – LATAM

HyperVend (SaaS)

Feb 2022 - Dec 2022 (11 months)

As Operations Manager for LATAM, I owned regional operations for SaaS implementations and customer onboarding, coordinating implementation, support, and product teams to ensure on-time, high-quality go-lives. I improved operational efficiency and customer experience during critical implementation phases while acting as the escalation point for delivery risks, client issues, and operational blockers. Additionally, I utilized candidate relationship management (CRM) systems to oversee various business aspects, ensuring seamless communication and engagement with stakeholders. My role also involved managing accounts receivable (A/R) and accounts payable (A/P) reporting, which was crucial for maintaining accurate financial decision-making and enh

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Implementation Specialist – Team Lead

Komet Sales (SaaS)

Mar 2016 - Oct 2021 (5 years 8 months)

As an Implementation Specialist – Team Lead, I successfully delivered over 100 complex SaaS implementations utilizing Scrum and Agile methodologies. I led the full implementation lifecycle, which included discovery, configuration, training, testing, go-live, and post-launch support. My role involved managing sprint planning, daily stand-ups, retrospectives, and team capacity to ensure project efficiency. I served as the primary client liaison for custom development and integrations, fostering strong relationships to meet client needs. Additionally, I built internal training programs and led change management initiatives to improve adoption and outcomes. My experience with financial reporting, although not directly relevant, has provided me

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General Manager

Prestaxpress Management SAS (Financial Services)

Feb 2013 - Feb 2022 (9 years 1 month)

As General Manager, I directed end-to-end business operations, financial processes, and regulatory compliance, ensuring the organization met all operational and legal standards. I managed loan origination, servicing, documentation, and contract administration, overseeing disbursements, collections, defaults, and coordination with legal counsel. My role required meticulous attention to compliance with banking, tax, and government reporting requirements. Additionally, I utilized executive assistance skills to streamline administrative tasks and enhance operational efficiency. I maintained oversight of our real estate portfolio, leveraging Google Workspace for effective data management and communication, while also employing CRM systems to tra

Marcela Saracay

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