Marcela Martinez Coordinator, Account Manager, Ecommerce and Order Fulfillment

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Ecommerce Coordinator & Account Management

RADECAutopartes

Nov 2023 - Jun 2025 (1 year 8 months)

In my role at Radec Autopartes, I effectively handled customer accounts and order processing, ensuring a seamless experience for our clients. I worked closely with various teams to optimize order fulfillment and manage returns, which significantly improved customer satisfaction. My efforts contributed to a more efficient workflow and enhanced collaboration across departments. Additionally, my experience with branding was evident as some of the products we commercialized were home brands, which required a keen understanding of brand positioning and customer engagement strategies to drive sales effectively. I also utilized analytical skills to assess data from e-commerce platforms, enabling me to make informed decisions that further enhanced

ProblemSolver at DFW7 Fulfillment Center

Amazon

Mar 2020 - Oct 2022 (2 years 8 months)

At Amazon's DFW7 Fulfillment Center, I played a crucial role in tracking orders labeled as CPTs or Critical Push Time, which refers to orders that are at risk of not shipping on time to meet customer deadlines. My responsibilities as a Problem Solver included fixing damaged packages, re-labeling items, and rerouting misdirected orders. Through these efforts, I contributed to a seamless flow of packages, ensuring timely deliveries and high customer satisfaction. Additionally, I utilized Slack as an internal communication platform to enhance team collaboration and streamline problem-solving processes, further supporting our goal of maintaining efficient operations and high service standards.

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Website Operator and Digital Campaigns Manager

Dipro Innovation Design Industrial Design Firm

Feb 2017 - Dec 2019 (2 years 11 months)

In my role at Dipro Innovation Design, I oversaw the creation and management of a startup website while executing comprehensive digital marketing campaigns. My focus was on exporting custom-made products from Mexico to the U.S. architecture and interior design markets. I designed the website’s user experience, managed various digital platforms, and reported on key performance indicators to drive growth and engagement. Additionally, I handled customer service inquiries, ensuring that client questions and concerns were addressed promptly, which contributed to enhanced customer satisfaction and loyalty. Furthermore, I demonstrated team leadership by leading a cross-functional team, fostering collaboration and innovation to achieve our project

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Website and Digital Consultant

Marketsense Digital Marketing Services

Oct 2016 - Dec 2019 (3 years 3 months)

As a digital Consultant at MarketSense, I empowered small businesses to navigate the complexities of digital marketing. By focusing on their unique needs, I helped them optimize their websites, enhance SEO, and leverage social media effectively. Additionally, I assisted small businesses in prioritizing orders received through their websites and landing pages, ensuring a streamlined process for managing customer inquiries and sales. Furthermore, I utilized Google Workspace as a communication platform for B2B interactions, facilitating collaboration and enhancing project management efficiency. My role also required strong administration skills, as I operated as a freelancer, managing my own administrative tasks to ensure smooth operations and

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ExecutiveAccount Manager

Activa Promociones Promotional Marketing Agency

Sep 2008 - May 2014 (5 years 9 months)

In my role at Activa Promociones, I successfully managed Below The Line Campaigns, collaborating closely with high-profile clients to drive their marketing objectives. My responsibilities included personnel recruitment, training, and comprehensive campaign management, ensuring alignment with client goals. I held strong relationships with clients such as Purina, Henkel, and Mattel, resulting in client retention. Additionally, I utilized Google Workspace for documenting and reporting on client projects, which streamlined communication and enhanced project tracking efficiency. I also engaged in event planning by receiving incoming calls from clients regarding their commercial events, ensuring that their needs were addressed promptly and effect

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Data Entry Manager

Calidad en Promocion y Publicidad Promotional Marketing Agency

Aug 1995 - Apr 2008 (12 years 9 months)

At Calidad en PYP, I focused on optimizing data entry systems to enhance reporting accuracy for promotional marketing campaigns. By delivering timely reports, I enabled clients to identify improvement opportunities, driving to campaign success. Additionally, I managed customer inquiries regarding sales reports, ensuring that clients received the necessary information to make informed decisions and further enhancing our service quality.

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Travel Agent Assistant

Viajes Optimus

Apr 1993 - May 1994 (1 year 2 months)

Marcela Martinez

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