Marcel Accioli Customer Service

Customer Service Representative

SIXT

Jun 2023 - Aug 2023 (3 months)

• Responding to customer enquiries in a confident and knowledgeable manner ensuring highest level of communication in a timely way, via phone, email or chat; • Monitoring customer complaints on social media and reach out to provide assistance; • Closing Rental Agreements and generating invoice for returning customers; • Updating internal databases with information about technical issues and useful discussions with customers; • Meeting monthly activities to reach targets (KPIs, such as number of calls, emails, etc.).

Customer Service Specialist - Google HQ

Compass Group

May 2019 - Aug 2023 (4 years 4 months)

• Acting as a first point of contact for customers and providing outstanding service to internal and external large volume of customers through excellent relationship building; • Contributing to a significant improvement of the internal customers satisfaction by handling and resolving complaints in a professional, timely and effective manner; • Scheduling meetings and training new staff members on daily routines and responsibilities to ensure a quality service within the company's standards; • Tracking, managing inventory and updating order forms.

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Supervisor

Boojum Mexican Food

May 2017 - May 2019 (2 years 1 month)

• Managing 8-10 employee team, implement daily routine, motivate staff and maintaining a focused happy environment; • Ensuring the highest standards of hygiene and food safety in the kitchen; • Monitoring HACCP standards and daily cleaning standards; • Managing order placement of products with suppliers on a daily basis; • Contributing ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations.

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Sabbatical leave

Jul 2016 - May 2017 (11 months)

Sales Representative

Pfizer

Apr 2014 - Jun 2016 (2 years 3 months)

• Promoting market prescription medications for the world's largest research pharmaceutical company in the industry and achieving regional sales targets; • Using Salesforce CRM systems to manage and maintain accurate doctors records; • Establishing strategic business relationships with medical professionals and key office personnel via creative and honest communication; • Territory optimization developed through reason-based and action-oriented efforts with colleagues and customers; • Pre-call planning in effort to know and understand customer needs combined with matching company strengths; • Developing sales presentations towards numerous physician specialties and personalities (cardiology, pediatrics, obstetrics, gynecology, end

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Sales Representative

Libbs Pharmaceutical

Jun 2012 - Apr 2014 (1 year 11 months)

• Communicating the appropriate and effective use of targeted medications for gynecology, pediatrics and general medicine; • Targeting those medical professionals in Sao Paulo/Brazil through a well thought out and established call rotation to serve the patients and health professionals in the area; • Attending Brazilian and Regional congresses with doctors when appropriate; • Collaborating with prospective clients to understand business challenges and to deliver compelling presentations, solution demonstrations that result in new business revenue; • Monitoring market trends and inform management of significant developments in the market.

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Sales Representative

Biolab Pharmaceutical

Apr 2011 - May 2012 (1 year 2 months)

• Delivering sales to meet or exceed annual quota within assigned geography; • Own, direct, produce and deliver new business quotations, proposals and presentation material; • Managing important meetings with customers and partners, and ensure all follow-up actions are tracked and completed; • Working closely with Customer Service, Logistics, Regulatory, Quality and Finance functions to ensure the best possible processing and handling of customer orders, requests, complaints etc., in line with existing company procedures.

Marcel Accioli

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