Manuela Velez Mesa

Manuela Velez Mesa

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Research | Leadership | Continuous Improvement |
Medellín, Antioquia, Colombia

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Résumé


Jobs verified_user 0% verified
  • Lean Solutions Group
    Operations manager
    Lean Solutions Group
    Mar 2022 - Nov 2022 (9 months)
    - Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements. Maintain positive relationship with client representatives. - Responsible for approving hiring and training of all employees in Medellin Branch, Ensure this is done in accordance with established procedures and in a cost effective manner. - Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.
  • L
    Admin asisstant
    Lean Staffing Solutions
    Nov 2021 - Mar 2022 (5 months)
    - Coordinate shadowing sessions for current trainees or staffers Review and update profiles for projected candidates. Confirm candidate's availability. Create communication lines (WhatsApp & Teams chats), - Create IT Tickets, request workstations/equipment, follow up on IT Issues until issues are resolved. - Maintaining internal records updated.
  • S
    Records clerk specialist
    SOLVO for Allmand Law Firm
    Oct 2020 - Jul 2021 (10 months)
    - Conduct research, draft, prepare, and file motions, notices of hearings, or draft documents related to cases of clients who were in bankruptcy. Prepare reports for all new clients, making sure they have all the information required for their cases. - Assist the firm's attorneys during meetings for translation into Spanish speakers, also, during different types of meetings related to client cases. - Make phone calls and speak courteously and professionally with all clients while assisting them with their bankruptcy cases. Maintain detailed records and customer accounts. Ensure the correct maintenance of customer follow-up procedures
  • T
    Leader coordinator
    Teleperformance Colombia
    Nov 2019 - Aug 2020 (10 months)
    - Managing Operations in the city with 5 sites. Also, supervising staff, organizing and monitoring work processes. Setting strategies, performance targets and timelines in a way that meets company plans and vision. - Organize the workflow and ensure that employees understand their duties or delegated tasks. Monitor employee productivity and provide constructive feedback and training. - Organization of monthly events related to planned activities. Maintain personnel records and timekeeping. Prepare and submit performance reports. Vetting process
  • T
    Assistant coordinator
    TP4U Fondo de empleados - Teleperformance
    Oct 2018 - Nov 2019 (1 year 2 months)
    - Assist associates with complaints and questions. - Handle complaints from associates, provide appropriate solutions and alternatives, and follow up to ensure resolution. - Keep records of loans and sales. TP4U empleados - Teleperformance Colombia
  • Teleperformance Spain
    Customer service bilingual agent
    Teleperformance Spain
    Apr 2017 - Oct 2018 (1 year 7 months)
    - Helpcustomers with theis complaints and questions using emails. Handle customer complaints, provide suitable solutions and alternatives within time limits; follow-up to ensure resolution. - Maintain records of interactions with customers. - Follow communication procedures, guidelines and policies
  • T
    Executive assistant
    Texan Capital, LLC
    Aug 2014 - Nov 2016 (2 years 4 months)
    - Collect documents to prepare for meetings and coordinate travel arrangements. Manage the executive's calendar, including making appointments. - Assist the company with written and oral communication as needed - Being in meetings with clients and executives to help them communicate in English and Spanish.
Education verified_user 0% verified
  • Universidad CEIPA
    Bachelor Degree - Currently active Financial Administrator
    Universidad CEIPA
    Jan 2020 - Current (5 years 6 months)
  • C
    Labor Technician as Administrative Assistant
    CESDE SA
    Feb 2018 - Dec 2020 (2 years 11 months)
  • E
    English Languaje
    EAFIT - Centro de idiomas
    Jan 2015 - Dec 2015 (1 year)
  • Universidad Pontificia Bolivariana
    Arquitectura (no culminado)
    Universidad Pontificia Bolivariana
    Feb 2012 - Jan 2013 (1 year)
Projects verified_user 0% verified
  • R
    Romeral Trailers
    Oct 2023 - Current (1 year 9 months)
  • S
    Director of operations
    Skylab
    Jun 2023 - Aug 2023 (3 months)
  • CloudTask
    SOP creation
    CloudTask
    Jan 2023 - Apr 2023 (4 months)