Manuel Adolfo

Manuel Adolfo

About

Detail

Representante de servicio al cliente y Ventas
Ciudad de Guatemala, Guatemala, Guatemala
Contact Manuel regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work
Starting at USD10/hour
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Internships
Starting at USD850/month
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Finding candidates
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Finding mentors
Finding co-founders

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Freight Broker
    STT Logistics
    Jan 2023 - Current (3 years 5 months)
    As a Freight Broker at STT Logistics, I was responsible for facilitating the movement of goods by connecting shippers with carriers, ensuring timely and cost-effective transportation solutions. My role involved negotiating rates, managing logistics, and providing exceptional customer service to both clients and carriers. • Engaged in digital lead generation, including researching prospects, cold calling, and utilizing CRM tools to track opportunities, which mirrored traditional lead generation processes. • Built and maintained a pipeline of qualified leads, fostering long-term relationships and generating consistent business opportunities, contributing to the company's growth. • Managed negotiations, pricing, and cost analysis daily, direc
  • L
    Logistic Coordinator
    LGS:
    Mar 2022 - Current (4 years 3 months)
    As a Logistic Coordinator, I was responsible for tracking and tracing loads, recruiting drivers, and leveraging my knowledge in dispatch and brokerage to ensure smooth operations. I effectively utilized negotiation skills as a freight broker, negotiating rates between shippers and carriers to secure competitive pricing while maintaining profitability and fostering strong business relationships. Additionally, I employed CRM tools to manage client information, track shipments, and follow up on leads, ensuring organized records for both ongoing and potential business opportunities. My lead management efforts involved identifying, qualifying, and nurturing new leads, successfully converting prospects into long-term clients through consistent fo
  • Bestseller
    Retention and Sales
    Bestseller
    Jun 2020 - Jan 2022 (1 year 8 months)
    Overcame objections and effectively communicated offers and promotions to enhance customer engagement and drive sales. Utilized soft skills and customer persuasion techniques to facilitate sale upgrades and introduce new items, consistently ranking in the Top 10 for sales performance. Additionally, managed client accounts and prepared quotes, which involved tracking payments and performing tasks aligned with bookkeeping functions such as recording transactions and reconciling accounts. Clear communication with clients ensured accurate financial exchanges, while meeting sales targets and monitoring revenue provided valuable experience in analyzing numbers for performance—skills that are directly transferable to managing and interpreting fina
  • AT&T
    sales agent
    AT&T
    Jun 2020 - Nov 2022 (2 years 6 months)
    Job Title: Sales Agent Job Description: - Consistently exceeded sales quotas by building strong customer relationships and understanding client needs. - Utilized CRM tools to track customer interactions and manage sales pipelines effectively. - Conducted outbound calls, including warm and cold calling, to generate leads and close deals. - Provided excellent customer service and support to ensure customer satisfaction and retention. Skills Identified as Non-Relevant: 'Home services', 'Construction customer service'. Justification: My role as a Sales Agent at AT&T was not directly related to home services or construction. However, it involved high-volume customer service, needs assessment, and problem-solving, which are transferable skills
  • A
    Customer service
    Amazon:
    Jan 2019 - Apr 2020 (1 year 4 months)
    - Track and trace package, refunds and replacements, payment arrangements, data storage. - Managed customer inquiries and resolved service problems, applying transferable skills from direct customer service interactions, even though the role was not specific to home services or construction industries. - Coordinated with customers regarding scheduling-related issues, ensuring efficient resolution and maintaining high levels of customer satisfaction. - Utilized customer service expertise to handle a broad spectrum of customer needs, demonstrating adaptability to various service-related challenges.
  • Amazon
    customer service agent
    Amazon
    Jan 2019 - Apr 2020 (1 year 4 months)
  • Amazon
    customer service agent
    Amazon
    Jan 2019 - Apr 2020 (1 year 4 months)
Education verified_user 0% verified
  • B
    Business and Economy
    May 2022 - Jan 2023 (9 months)
  • C
    Community Manager
    Jul 2021 - Jan 2022 (7 months)
  • E
    Effective Communication.
    Aug 2018 - Jan 2019 (6 months)
  • D
    Degree on Marketing & Advertisement.
    Jan 2016 - Jan 2018 (2 years 1 month)