Manuel Villalpando Operations director with more than 25 years of experience

P

Operations Manager

Premium Freight de México

Oct 2022 - Mar 2023 (6 months)

 Implemented KPI's to increase the profitability and efficiency of 120 power units.  Created 2 tactical teams to efficiently manage the OTIF operations in the US.  Increased the customer base of US brokers and profitability  Onboarding and operational structure preparation of new clients in the US and México.  Oversaw the management of a 1.2M transportation yard and the construction of a 120k warehouse facility, which included maintaining high standards of site aesthetics and landscaping to ensure professional presentation and operational compliance of company assets.

T

Operations Director

Transnational Lines

Mar 2022 - Oct 2022 (8 months)

 Implemented Key Performance Indicators (KPIs) to increase the profitability and efficiency of over 40 power units.  Reengineered the operations team to satisfy the client's needs for specialized goods.  Increased profitability by ensuring that all billable expenditures and added accessories were recognized by our clients.  Onboarding and operational structure preparation of new clients in the US and México. • Leveraged ERP (Enterprise Resource Planning) systems, both internal and those of our clients, to streamline operations, track inventory, and enhance overall business process efficiency, thereby supporting profitability and client satisfaction.

S

Foreign Trade, Security and Operations Advisor

Salazar Seañez & Asociados

Sep 2021 - Current (4 years 10 months)

 Certification of companies in OEA (Mexico) and C-TPAT (US) customs regulatory authorities  Monthly monitoring and auditing of C-TPAT and OEA certified companies  Company representative for our US Corporate customers  Onboarding and operational structure preparation of new clients in Mexico

S

Operations Manager

SETTEPI Transportes

Aug 2020 - Sep 2021 (1 year 2 months)

 Managed a fleet of 220 trucks with 24/7 operations, ensuring optimal performance and uptime.  Managed a team of 250 employees, fostering a culture of accountability and high performance.  Serviced fourteen manufacturing plants in the Tijuana Area, delivering seamless operational support.  Achieved 24,000 services per month, moving over 20,000 units while maintaining operational excellence.  Fulfilled a non-stop, no excuses, can-do attitude operation, consistently exceeding expectations. • Successfully negotiated contracts with international clients, including major corporations such as Samsung, SMK, and Panasonic, demonstrating proficiency in international business relations and contract management.

Customer service and Logistics Manager

Pacifico Aquaculture

Aug 2019 - Mar 2020 (8 months)

Responsible for our US and Mexico CS&L operation of perishable product, managing 2 US and 2 Mex warehouse Selected Contributions:  Successful coordination with our process department to comply with our OTIF policy  Manage our call center  Monitoring of our 24/7 supply chain operation (Including land and air)  +1500 air shipments in 2019  +400 land export shipments in 2019  Oversee the import/export daily operation

H

Regional Customer Service Manager

Heineken USA

Apr 2013 - Mar 2018 (5 years)

This was a Hybrid position between a KAM, CSM and Sales Manager. Managed communication with internal and external customers, such as Distributors and their collaborators (155 Distributors, 12 US States), HUSA Zone directors, HUSA Market managers, sales teams, and external parties. Managed the day-to-day operation of 4 Warehouses / 4 ports of entry (Seattle, Oakland, Long Beach, Otay Mesa), with an AV. of 26k containers per year in direct orders.  Ability to directly collaborate with our key account holders and their agents in the different Western Zones (Mission Bev., Harbor, Columbia, Admiral Bev. & Bottomley), thus  Successfully coordinated with CM for unforeseen supply & demand for extraordinary events and changes in the market, (Paqui

H

Export Coordinator USA West

HEINEKEN MX

Feb 2011 - Mar 2013 (2 years 2 months)

Fulfill the needs of Heineken USA, by coordinating with the different links of the supply chain, by supervising the correct execution in the chain: Tecate Brewery, local transportation companies, external warehouse (3PL), US/Mexican customs brokers and Cross Border carriers (US/Mex transportation companies). Selected Contributions:  Reduced exporting time, from an Av. Of 72-96 hours to 24-48 at the latest per load and working on project to lower it to 2-4 hours to live load and export.  Increased communication and developed a trusting relationship with Heineken USA´s Logistics Company (Coyote Logistics) and CM.  Increased the functional management experience between the brewery and the export department, by finding the key aspects which

D

Biomedical Eng. Department Manager

Delmed Corporation

Mar 2000 - Aug 2006 (6 years 6 months)

Biomedical Eng. Department Manager experienced in overseeing complex clinical operations and strategic infrastructure projects. Proven track record in management, supply chain optimization, and the implementation of rigorous clinical procedures to enhance operational efficiency. Adept at leveraging data analysis and business strategy to drive organizational growth, improve customer satisfaction, and ensure seamless logistics management. Skilled in leadership, coaching, and cross-functional collaboration to maintain high standards of service and organizational excellence. - Directed the end-to-end construction and infrastructure development of 11 medical centers in Southern California, applying project management expertise to ensure these f

C

National Sales Manager / Plant Manager / Assistant plant manager

CMI de México International.

Sep 1998 - Feb 2011 (12 years 6 months)

 Advanced to an increasingly responsible position culminating in an upper management role with oversight of the full 3PL company operation.  Directly managed 3 warehouses +370k ft2 with 150 employees with a direct responsibility of national sales, warehouse, security, HR, and cost controls.  Maintained ambitious standards in safety and complied with regulatory federal, state, and local guidelines.  Responsible for the relationship with all our clients, (manufacturing companies, Food and Bev, as well as representing our overseas customers with their local clients.  Oversaw the maintenance and infrastructure of 377k ft2 across three plants in different states, leveraging technical knowledge of plumbing, electrical, and HVAC systems to su

D

Assistant Manager

Delmed Corp.

Jun 1998 - Aug 2006 (8 years 3 months)

• Advanced to increasingly responsible positions at the corporate level, managed 12 Cardiac Rehabilitation Centers in the Southern California area, responsible for the operational maintenance of cardiac equipment (worth 8.4 million dollars).

Manuel Villalpando

About

Detail

Timeline

Résumé