Manuel Martin Carranza

With more than 15 years of professional experience, my mission is to lead customer service teams toward operational excellence, always with a focus on fraud prevention and efficiency through technology. My role is not only centered on maintaining high service standards but also on aligning my actions with the organization’s values and culture, bringing a diverse and enriching perspective to the team. Throughout my professional career, I have been responsible for supervising and improving team metrics and KPIs, which includes coaching sessions and the implementation of fraud prevention strategies. My experience with Shopify applications has been key to leading process automation initiatives, significantly improving our team’s daily efficiency and customer satisfaction.