Manuel Garcia Associate at Blanc Labs

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Operations Manager

Aedwards

Nov 2025 - May 2026 (7 months)

Led day-to-day operations for a remote marketing agency supporting multiple concurrent projects while partnering directly with executive leadership. • Managed operational execution across seven client projects while coordinating a distributed team. • Improved operational visibility through KPI dashboards, planning systems, and standardized reporting. • Designed accountability structures that improved execution, communication, and project delivery. • Supported quarterly planning, revenue reporting, and operational decision-making.

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External Consultant

All that housing

Sep 2025 - Current (11 months)

Partner with executive leadership to improve sourcing operations through process design, workflow optimization, reporting, and operational strategy. • Designed and led implementation of a centralized operations system to manage lead sourcing, partner performance, KPI reporting, and operational visibility. • Redesigned sourcing workflows to eliminate manual processes, standardize execution, and improve reporting accuracy. • Directed the complete operational design process, including workflow mapping, strategy, implementation, testing, and user adoption. • Built scalable operational processes that continue supporting business growth while reducing administrative effort.

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Insurance Agency Operations Manager

Carlos A Giraldo PC INC

Aug 2024 - Aug 2025 (1 year 1 month)

As the Insurance Agency Operations Manager, I oversaw overall operations in an insurance setting, guiding a team of 10 professionals and boosting operational efficiency by 60% over 8 months. I built and optimized operational frameworks, aligning performance metrics with strategic goals to enhance cross-functional efficiency. Proactively recognized and mitigated risks as part of continuous risk management, saving more than $10,000 per quarter through effective budget control. Managed lead generation and marketing campaigns utilizing Monday.com pipelines to streamline workflow and optimize campaign performance. I rebuilt the agency's growth engine by systematizing prospecting, evaluating inbound prospects against ideal client profiles (P&C, L

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General Manager

Qualistec

Feb 2024 - Jul 2025 (1 year 6 months)

As a forward-thinking and strategic leader, my role involved establishing and growing a new BPO venture from the ground up. My main objectives were to build a skilled team, create efficient processes, attract clients, and drive business profitability. My responsibilities included: - Defining the vision and strategy for the BPO company, setting short-term and long-term goals. - Identifying market opportunities and specific niches for BPO services. - Establishing the organizational structure, policies, and procedures for the company. - Selecting and configuring technology systems and platforms for operations and communication. - Recruiting and training key management and staff. - Developing recruitment strategies to attract top professionals

Associate

Blanc Labs

Jan 2024 - Current (2 years 7 months)

In my journey as an Associate at Blanc Labs, a preferred partner in the financial and healthcare sectors looking to accelerate their digital transformation, I joined multidisciplinary learning cohorts across multiple modules and levels, exploring digital transformation challenges and how emerging technologies can solve them with practical solutions. The Digital Academy enabled its students to engage in hands-on training in an entrepreneurial environment, preparing our team for a successful career in the global technology landscape. Additionally, I participated in various lectures and webinars from different tech companies, which covered topics ranging from database management to generative AI, further enhancing my understanding of the techn

Manager of Operations

Concentrix

Apr 2019 - Oct 2023 (4 years 7 months)

As the Manager of Operations, I was responsible for overseeing daily operations, ensuring efficiency and effectiveness in all processes. I led a team to implement operational strategies that improved productivity and reduced costs. Additionally, I was in charge of creating operational reports, utilizing data delivered in SQL to generate insights. I effectively used tools such as Tableau and Power BI for data visualization, while also managing various databases, including Excel, Access, XML, JSON, and sales databases, to support informed decision-making and enhance operational performance. Furthermore, my experience managing operations for a client at Concentrix, whose entire ecosystem ran on Microsoft Azure, provided me with daily exposure

Team Leader

Sitel

Nov 2016 - Apr 2019 (2 years 6 months)

As a Team Leader, I was responsible for guiding my team towards achieving project goals while fostering a collaborative environment. I coordinated tasks, provided mentorship, and ensured effective communication among team members to enhance productivity. Additionally, my tech-savvy background allowed me to develop an application for advisors to request time off, utilizing Google Sheets and JSON for database management. I also leveraged the Microsoft 365 suite on a Windows 10 desktop to streamline our processes and improve overall efficiency. Furthermore, I gained valuable experience in CRM systems, specifically through the use of Zendesk and Twilio, two leading platforms for customer support. My role involved handling escalations, reporting

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Sales Advisor

Jan 2011 - Jan 2014 (3 years 1 month)

As a Sales Advisor, I was responsible for engaging with customers to understand their needs and provide tailored solutions, resulting in a significant increase in sales and customer satisfaction. I maintained a thorough understanding of product offerings and market trends to effectively communicate value propositions. Additionally, I adhered to quality assurance (QA) protocols, ensuring that every sales call aligned 100% with established QA practices, which enhanced the overall customer experience and maintained high standards of service delivery.

Manuel Garcia

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