Manuela Recchi

I am native Italian with professional English and Spanish.I have gained a considerable experience in customer support specialist positions in multinational companies from different fields (retail, digital solutions, bank products, biotechnology, SaaS)Thanks to my experience, I consider to have a versatile profile as I have handled customers relationships from different focuses : contact center, credit and collection agent, post sales agent, help desk (technical support) agent. It helped me to achieve a great level of communication and negotiations skills and to be able to deliver totally tailored experience for the customers. It means I am proficient to convey and articulate technical concepts to any customers types in a clear and accurate way. Used to handle multilingual clients portfolios. Familiar with managing a large amount of incoming requests (under fluctuant working rhythm) and with working under different work shifts. I feel confortable to perform a remote position as I am used to work autonomously and able to grasp new concepts and processes quickly.I appreciate companies where people are trusted to know how to do their job best and where ownership mindset is encouraged.