Manuel Aponte

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Club Manager

Padel Spot Panama

Aug 2024 - Current (1 year 8 months)

Receive and create into playtomic all incoming padel courts reservations, lessons. Assist customers with billing issues, take payments, sales executive in store area. Organize staff weekly schedule, court/club maintenance, maintain inventory, check payroll.

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Receptionist

Padel Xforce Club

Oct 2023 - Aug 2024 (11 months)

Receive and create into playtomic all incoming padel courts reservations, lessons. Assist customers with billing issues, take payments, sales executive in store area.

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Dispatch Supervisor & Groups Host

VIP In Panama

Apr 2022 - Sep 2023 (1 year 6 months)

Receive all incoming reservations and create them in the system, arrange with customer details about any request, dispatch vehicles and drivers, assign trips to drivers and schedules. Billing / payment collection to customers, assist bachelor groups with any needs during their stay.

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Dispatch Agent

Panama Luxury Limousine

Jan 2022 - Apr 2022 (4 months)

As a Dispatch Agent, I was responsible for receiving all incoming reservations and accurately creating them in the system, while also coordinating with customers to address any specific requests. My role involved dispatching vehicles and drivers, as well as assigning trips and schedules to ensure efficient operations. Additionally, I managed all aspects of logistics related to drivers and vehicles, including planning routes and monitoring arrival and departure times for staff, executive, and tourist transportation, as well as material transport for various clients. This logistical oversight enhanced our service delivery and contributed to improved customer satisfaction. My proficiency in data reporting and management tools, such as Microsof

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Front Desk

Hotel Mio Panama

Aug 2021 - Jan 2022 (6 months)

Receive all incoming guests and assist them with the check-in, check-out, billing inquiries, new and existing reservation assistance, tour details and arrangements.

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Front Desk & At Your Service Agent

Sortis Hotel, Spa & Casino

Feb 2019 - Jul 2021 (2 years 6 months)

Receive all incoming guests and assist them with the check-in, check-out, billing inquiries, new and existing reservation assistance, tour details and arrangements.

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Customer Service Representative

SITEL PANAMA

Jan 2013 - Jan 2015 (2 years 1 month)

Technical Support Agent for High Speed Internet, Cable and Digital Telephone, Sales Agent.

Manuel Aponte

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