Alorica public Remote experience
Customer service representative
Aug 2022 - Nov 2022 (4 months)
Duties: Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution was satisfactory. Keep records of customer interactions, process customer accounts, file documents and take the extra mile to engage customers. Provide proper coaching to the agents, when necessary, with the objective of improving their performance as well as be their support when any situation goes beyond their scope. Key Skills: Well developed credibility and confidence with customers while trying to solve their issues as well as leadership principles and skills.