Hasan Rahal Ovalle
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Traductor, ventas
Bogota D.C., Colombia
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Full-time jobs
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USD1.5K/month
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B2B Sales Development SpecialistSutton FundingJun 2024 - Current (1 year 2 months)-Utilized proficiency in Arabic, Portuguese, English, and Spanish to conduct 300+ daily outbound calls, qualifying B2B clients and streamlining the process. This multilingual approach resulted in 30% more qualified leads weekly, a 40% higher conversion rate, and a 50% reduction in time spent on unqualified leads. -Analyzed 50+ B2B leads weekly, assessed loan viability, and negotiated terms to increase loan approvals. Achieved a 20% increase in approved loans, 80% documentation submission rate, and 30% lead-to-deal conversion. -Coordinated with the closing department to ensure smooth lead handoffs and provided detailed documentation. Led to a 20% increase in lead-to-customer conversion, 30% faster closing times, and a 15% boost in departme- Premier Technical Support and Sales Insurance ExpertAsurionNov 2022 - Jun 2024 (1 year 8 months)-Approached and resolved mobile device issues swiftly in Arabic, Portuguese, English, and Spanish, troubleshooting both software and hardware problems. Optimized device setups for enhanced customer satisfaction, maintaining a 12-minute AHT and achieving a 90% AI review score. -Identified customer needs and educated them on the benefits of Asurion’s home protection plans in multiple languages. Applied this understanding to upsell valuable higher-tier protection plans, achieving 35 sales per month with 2 daily sales, surpassing sales targets with SP100 in double digits, and a stick rate over 90%. This approach resulted in a client Net Promoter Score over 90 and led to a growth plan for further sales skill development.
- Multilingual Currency Trading SpecialistBanknote WorldJan 2020 - Oct 2022 (2 years 10 months)-Leveraged fluency in Arabic, English, Portuguese, and Spanish to secure exclusive deals, increasing unique acquisitions by 25% quarterly and boosting revenue from rare currency trading by 30%. -Negotiated with international sellers, reducing acquisition costs by 15% and enhancing BNWorld’s competitiveness. Strengthened relationships, leading to a 10% increase in rare currency acquisitions. -Developed outreach strategies across key languages, growing BNWorld’s seller network by 30% annually and increasing overall sales by 20%. Improved seller retention by 25% through enhanced communication systems.
- ISenior Customer Solutions SpecialistIGTSolutions-Kiwi.com/Priceline.comNov 2019 - Jan 2020 (3 months)-Managed and resolved 100+ daily customer inquiries for Air Canada, improving issue resolution and operational efficiency. Achieved a 95% first-contact resolution rate, reduced escalations by 30%, and cut handling time by 10%, while lowering operational costs by 25%. -Developed sales training and targeted marketing campaigns for premium services. Increased premium sales by 40%, additional service sales by 20%, and overall revenue per customer by 10%, with a 15% conversion rate from marketing campaigns. -Secured key client partnerships and developed persuasive marketing strategies. Achieved a 50% increase in market penetration, a 20% revenue growth, and a 45% sales conversion rate, while boosting brand allegiance by 30%.
- MSales ManagerMarfaiJan 2014 - Nov 2019 (5 years 11 months)-Implemented personalized B2B and B2C sales strategies tailored to the Costa Caribe region. Increased revenue by 50%, achieved a 30% conversion rate from 500 potential customers, and boosted B2B customer retention by 45%. -Optimized sales processes and implemented CRM tools to align with market trends. Improved qualified leads by 30%, increased sales revenue by 15%, and enhanced team productivity by 25%. -Developed data-driven client communication and outreach strategies. Increased client retention by 20%, reduced churn by 35%, and grew referral business by 50%.