Malibongwe Nxumalo
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KwaZulu-Natal, South Africa
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Résumé
Jobs
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- CService ConsultantCapitec Bank LimitedAug 2015 - Oct 2022 (7 years 3 months)• Discussed options with clients and determined appropriate plans. • Suggested add-on services that would be helpful to customers and improve bottom line. • Pleasantly greeted customers and asked open-ended questions to better determine needs. • Documented payment details and personal information on customer accounts. • Handled customer issues with confidence, using complex problem solving to provide effective resolution. • Excelled under immense pressure that required clear thinking during stressful situations. • Prospected clients by means of telemarketing, external telemarketing, and appointment meetings for presentations. • Followed up with customers about resolved issues to maintain high standards of customer serv
- JP40 / Sales AssociateJAY JAYSMay 2013 - Jul 2015 (2 years 3 months)• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. • Helped customers complete purchases, locate items, and join reward programs. • Informed customers of current store promotions to encourage additional sales purchases. • Used consultative sales techniques to understand customer needs and recommend relevant products and services. • Greeted customers and helped with product questions, selections, and purchases. • Used POS system to process sales, returns, online orders and gift card activations. • Maintained clean sales floor and straightened and faced merchandise. • Worked with loss prevention in monitoring shopper behaviour. • Balanced and organized cash register by handling cash, count
Education
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- UNational Diploma in EntrepreneurshipUNISAJun 2018 - Current (7 years 3 months)Incomplete
- CGrade 12CHRISTIAN HIGH SCHOOLJan 2011 - Dec 2011 (1 year)High school diploma
Awards
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Top performing employee in the regionCapitec bankJan 2019 - Jun 2021 (2 years 6 months)