Marla Arango

Marla Arango

About

Detail

Project Manager
Atlántico, Colombia

Contact Marla regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Sitel
    Project Manager, PMO Americas
    Sitel
    Oct 2021 - Current (4 years 8 months)
    - Planning what work needs to be done, when and who’s going to do it - Assessing risk and managing mitigating actions - Ensuring the deliverables are executed to the right standard - Motivating a team of people involved in the project - Coordinating deliverables with Project Team members - Ensuring the project is running on time and to budget - Managing changes to the project as and when necessary - Ensuring the project delivers the expected outcomes and benefits
  • Foundever
    Sykes
    Implementation Project Manager, Regional Operations, Projects LATAM
    Foundever, Sykes
    Jul 2021 - Sep 2021 (3 months)
  • Foundever
    Sykes
    Workforce Management Supervisor
    Foundever, Sykes
    Jan 2020 - Aug 2021 (1 year 8 months)
    - Collect information for Forecasting/Planning - Collect relevant program information about contractual KPIs/operational assumptions - Collect information about “What If” scenarios impacting KPIs/Financials - Validate planning assumptions - Tool management (creation/update of campaigns) Planning -Calculate staffing: -Scenario building -Update planning assumptions -Calculate requirements -Update glide path and learning curve -Publish O/U and mitigation plans Discussion with stakeholders: -Lead planning calls and share best fit recommendations -Signoff/agreement from internal stakeholders -Publish the final plan and communicate with internal stakeholders -Ad-hoc scenarios based on change in internal/external factors
  • F
    Sykes
    Workforce Management Analyst
    Foundever, Sykes
    Sep 2018 - Dec 2019 (1 year 4 months)
    - Performs real-time analysis and monitoring of the operation. - Manages indicators and personnel. - Analyzes and plans time grids. - Manages payroll.
  • Sutherland
    Workforce Management Analyst
    Sutherland
    Aug 2016 - Feb 2018 (1 year 7 months)
    •Performs real-time analysis of the operation. •Manages indicators. •Develops and executes strategies to optimize the operation's performance.
  • Sutherland
    Consultor de servicio al cliente
    Sutherland
    Sep 2015 - Jun 2016 (10 months)
  • M
    Marketing Assistant
    Mobrec
    Sep 2014 - Dec 2014 (4 months)
    •Created and managed social media platforms. •Developed and executed strategies to enhance the positioning of the NGO.
  • A
    Marketing Assistant
    Associacao Brasilis - Colegio Waldorf Brasilis
    Jul 2014 - Sep 2014 (3 months)
    •Conducted market research on primary education in the city of Cuiabá, Brazil. •Developed and executed strategies to expand into new markets. •Designed forms and questionnaires to identify the school's needs.
Education verified_user 0% verified
  • Formato Educativo
    Máster in Project Management
    Formato Educativo
    Nov 2022 - Current (3 years 7 months)
  • Universidad de la Costa CUC
    Project Management Spcecialist
    Universidad de la Costa CUC
    Jan 2019 - Oct 2020 (1 year 10 months)
  • Universidad del Norte
    International Business Professional
    Universidad del Norte
    Jan 2010 - Jun 2016 (6 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • S
    Scrum Master Professional Certificate by Certiprof