Pilot Manager / Product Manager & Process Lead
WAO Shop
Dec 2020 - Oct 2022 (1 year 11 months)
• Launched social e-commerce platform in South America, leading a team across operations, logistics, marketing, CX and sales. • Designed and implemented processes for full social e-commerce, • Managed growth and improved user satisfaction, NPS scores, and retention rates, customer engagement. • Worked closely with UX/UI design, development and customer engagement by 30% in the first quarter.