Malachi Branch
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Product Support Representative
Florida, United States
Résumé
Jobs
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- IProduct Support SpecialistICEOct 2023 - Current (2 years 7 months)Maintains and fosters the relationship between the clients and ICE by ensuring client satisfaction, maintaining client communication and problem resolution Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters Troubleshoots problems with malfunctioning software applications and recommends corrective action Documents customer information and recurring technical issues to support product quality programs and product development Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes Performs other related duties as assigned
Support SpecialistWorking SolutionsMar 2023 - Sep 2023 (7 months)- Assisted clients with preparing their federal and state income tax returns on the Intuit platform. - Supported and performed troubleshooting to resolve issues for clients on Intuit platforms, including desktop, mobile, and web applications. - Answered phone calls from the queue and assisted clients through web chat to resolve their issues and inquiries. - Provided expert guidance, tax explanations, and advice so clients could confidently and quickly file their tax returns. - Assisted clients by helping them identify which of the Intuit products fit their needs for the tax season. - Leveraged CRM skills to build rapport with customers, enhancing communication and support through effective follow-up calls, which contributed to improved- Help Desk TechnicianEllucianJul 2021 - Feb 2023 (1 year 8 months)Support end-users with application, computer, desk phone, printer, and network related issues on various platforms including Windows, Mac, and Android. Coordinate and document repair efforts, provide technical support and ensure problems are taken to complete resolution. Expertly researches and documents client needs, and technology that will impact multiple platforms and/or applications. Answered phone calls in a call center from students, faculty, staff, family members and vendors. Performed a variety of administrative duties including, providing effective enrollment assistance through scheduling and orientation completion for new students. Support and perform troubleshooting for Learning Management systems that are used by client
- HAdministrative AssistantHOUSE OF HEALING HEARTS INCMay 2018 - Jun 2021 (3 years 2 months)- Scheduled and coordinated meetings and appointments for the CEO and Directors; prepared communications, memos, and logged invoices for management and clients, while ordering supplies and materials. - Assisted the Director with projects necessary to meet the terms and conditions of program contracts and maintained all required training certificates and licensure as required by staff. - Created Excel spreadsheets to track quality assurance and received donations. - Utilized QuickBooks to create employee payroll and complete required documentation for direct deposit, researched grant opportunities, and completed initial applications. - Engaged in customer support by regularly communicating with clients, assisting them with appointments a
- Sales Team MemberChevronJan 2016 - Apr 2018 (2 years 4 months)Managing the cash register, ensuring the funds are balanced with customer spending, and examining profit and loss at the end of the day. Ensure prompt, efficient, and courteous customer service to store customers, vendors, and staff. Preparing daily shift reports at the end of the shift per company guidelines. Maintain the condition and organization of the store surrounding property. Communicate with vendors about shipments of products and stock. Assisted customers with product selection, product inquiries, checkout, and returns
Education
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- Bachelor of Business Administration - BBA, Business Administration and Management, GeneralUniversity of North FloridaJan 2018 - Dec 2020 (3 years)
- Associate of Arts - AAPalm Beach State CollegeAug 2014 - Dec 2017 (3 years 5 months)