Maicol Daniel Varela Casallas
About
Detail
Bogota D.C., Colombia
Contact Maicol regarding:
work
Full-time jobs
Starting at
USD1.1K/month
connect_without_contact
Finding mentors
Résumé
Jobs
verified_user
25% verified
Country Customer Support Specialist verified_user Verified experienceDeelJan 2025 - Dec 2025 (1 year)Delivered high-quality customer support to clients across the globe in English and Spanish. Assisted clients with payroll, compliance, contracts, and platform navigation, ensuring smooth end-to-end experiences. Acted as the first point of contact for troubleshooting issues, escalating complex cases to specialized teams when needed. Provided personalized guidance to HR managers, employees, and contractors, adapting solutions to diverse business contexts and country compliances. Collaborated with cross-functional teams (Product, TechOps, FinTech, FinCrime) to resolve client concerns quickly and effectively. Maintained accurate case documentation and follow-ups to ensure accountability and transparency in client interactions. Contributed to cl- BLogistics Coordinator / Track and traceBounce Logistics, Lean Solutions GroupJul 2024 - Jan 2025 (7 months)Being the main point of contact for customers and carriers around the USA, managing much information and identifying situations before they happen on the course of the mobilization of loads. Managing time as the most important thing, getting to identify complex situations, having excellent communication skills in order to litigate among the different parties, to find a solution and getting the deliveries on time.
- CMessaging AgentCash App, Webhelp + ConcentrixJan 2023 - Jun 2024 (1 year 6 months)To provide high-quality customer support through various messaging platforms. Responding to customer inquiries, resolving issues, and ensuring a seamless experience for users. Work collaboratively with other teams (e.g., technical support, fraud prevention) to resolve complex issues with professionalism in all communications. Maintain a deep understanding of Cash App's products, services, and common customer issues.
- DBilingual Customer Service AgentDyson, ConcentrixJun 2022 - Jan 2023 (8 months)As a Bilingual Customer Service Agent, I provided professional and empathetic customer service throughout the process, addressing inquiries, troubleshooting technical issues, and resolving concerns promptly and effectively. I handled billing inquiries, processed payments, and assisted with account management tasks such as updating customer information and resolving billing discrepancies. My role required me to work under pressure, demonstrating results in a collaborative environment focused on achieving measurable goals. Additionally, my experience as a Logistics Coordinator at Bounce Logistics involved utilizing Microsoft 365 for efficient case documentation and tracking, which enhanced my ability to manage client onboarding and ensure com
Education
verified_user
0% verified
- Social Communicator - JournalistFundacion Universitaria Los LibertadoresJan 2020 - Dec 2021 (2 years)Conducting research, transforming information into user-friendly formats through digital tools, creating attractive narratives that connect with the public. - Investigative course (Access to Scientific Literature)
- CBachelorColegio San Luis Policía nacionalJan 2012 - Jan 2020 (8 years 1 month)Honorable mention in Foreign Languages - Honorable mention in Comprehensive Communication.
Projects (professional or personal)
verified_user
0% verified
- ""Periodismo y Medios" Research hotbedJan 2022 - Dec 2022 (1 year)Monitor - Creation of scripts, search for guests, management of a university radio program, ensuring compliance with professional standards. - Preparation of a weekly radio program along with its question structure with the purpose of generating sharp conversations that involve and retain the public.