Magali Aguilar Hidalgo

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BILINGUAL AGENT

MARRIOTT|

Apr 2023 - Jun 2024 (1 year 3 months)

• Customer service, looking for the best option for customer satisfaction ensuring the required productivity. • Resolution of situations involving cross-selling to ensure customer satisfaction. • Effective interactions with customers all around the world, according to good customer service standards and high performance according to stablished KPI's.
BILINGUAL AGENT

Hispanic Teleservices

Oct 2022 - Apr 2023 (7 months)

• Customer service in USA for problem resolution ensuring maximum customer satisfaction, with visible results according to established KPI's. • Negotiation with clients regarding the acquisition of new services or retention of existing services, thusreducing financial losses in more than 95% of the cases.
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PRODUCTION ENGINEER

ASTRAFILIA

May 2022 - Oct 2022 (6 months)

• In charge of the logistics of the national shipment of products, guaranteeing the correct delivery, through contact and negotiation with multiple parcel companies. • Planned the acquisition of raw material, equipment and negotiation with suppliers, obtaining agreements to ensure the correct delivery in at least 90% of the cases. • Strategic planning of the purchase of the product for the correct supply and rotation of raw material,reducing shrinkage by up to 30% and implementation of the required documentation for the processes. • Trained new personnel in the integration of new areas within the company.
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BILINGUAL AGENT

DOORDASH|

Aug 2024 - Current (1 year)

• Support in several areas for Merchants, ensuring the resolution of problems and satisfaction of the Merchant in one call, in compliance with DoorDash policies and procedures. • High resolution problems that involve sensitive situations, ensuring the best resolution for the parties involved.

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Magali Aguilar Hidalgo

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