M

Mae Montehermoso

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Iloilo City, Western Visayas, Philippines

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Full-time jobs

Timeline


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Résumé


Jobs verified_user 0% verified
  • O
    AI Trainor (Freelancing)
    Outlier
    Sep 2024 - Current (10 months)
    • Help train AI to improve the accuracy and effectiveness of artificial intelligence models
  • N
    Data Verification Staff
    Nustats LLC
    Sep 2022 - Jan 2025 (2 years 5 months)
    • Analyzing the respondent data of USPS for both web and paper responses to ensure that it is accurate, consistent, and logical by checking on each mail piece markings • Moving of records to server for further data cleaning • Performs data cleaning for paper responses by identifying discrepancies, unnecessary and missing values according to standardized requirements
  • C
    Customer Success Specialist – Talent Acquisition
    Apr 2021 - Jul 2022 (1 year 4 months)
  • A
    Operations Expert
    Apple Inc.
    Aug 2016 - Jul 2019 (3 years)
    • responsible for apple store's inventory — products, parts, tools and supplies • lead the operations team and make sure that it has the support, knowledge and resources required to maintain product availability, complete inventory tasks and keep the stockroom organized as new products arrive • handle investigations on variances and ensuring accurate inventory at all times with 99% accuracy rate • in constant contact with the leadership teams informing them about the status of products and parts
  • A
    Senior Technical Support Officer-Mac+
    Apple Inc.
    May 2011 - Aug 2016 (5 years 4 months)
    • Strong advocate for customer satisfaction • Manage escalated issues, resolving where possible or routing to appropriate resource groups • Assist in reporting technical issues and keep engineering team informed of trending call issues • To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software
  • M
    Support Analyst (Tier2)
    Misys International Banking Systems, Incorporated
    Oct 2008 - Mar 2011 (2 years 6 months)
    • Responds to requests for assistance from both Internal / External Clients who are experiencing problems with supported operating system and/or hardware. Serve as main link between Allscripts/Misys customers and the data center operations team. • Troubleshoots problems with Allscripts Misys-supported and non-supported products. • Makes decisions on escalation and on-site assistance for any technical issue. • Assists clients in their day-to-day operation, from creation of their Schedules to generation of Financial Reports. • Documents problem resolutions for reference by team members and clients • Provides solutions to proactively reduce help desk calls. • Develops ideas to streamline processes • Provides training initiatives to Tec
  • C
    Technical Support Representative (AT&T)
    Convergys Corporation
    Jan 2006 - Apr 2008 (2 years 4 months)
    • Work with customers over the phone, to answer questions, train new users, identify and resolve technical problems with AT&T internet connectivity service. • Corroborate technical knowledge and people handling skills by assisting newly trained agents during their transition. • Constant participation in client continuous training.
  • E
    Technical Support Representative ( Dell )
    Etelecare Corporation
    Nov 2004 - Oct 2005 (1 year)
    • Responsible for providing technical resolutions ranging from routine to complex for business customers experiencing problems with a Dell system. • Assists customers by phone to diagnose software and hardware problems and provide resolutions for technical issues on both desktops and laptops
  • C
    Accountant (Retainer)
    Core Info Tech Services Corporation
    Sep 2002 - Oct 2004 (2 years 2 months)
    • Preparation of monthly and annual Financial Statements and all other reports as required, in an accurate and timely manner • Renewal of business permits and registration. • Supervise and review the work of subordinate staff in the overall operation of the business. • Preparation of payroll and remittances to government agencies
  • O
    Executive Assistant
    Oversea Hardware, Inc.
    Sep 2002 - Feb 2003 (6 months)
  • P
    Accountant
    Prime Asia Consult Corporation
    Nov 1996 - May 2000 (3 years 7 months)
  • T
    Accounting Clerk
    TAYTAY SA KAUSWAGAN, INC.
    Dec 1992 - Sep 1994 (1 year 10 months)
Education verified_user 0% verified
  • University of San Agustin
    Bachelor of Science
    University of San Agustin
    Jun 1988 - Mar 1992 (3 years 10 months)