Support Analyst (Tier2)
Misys International Banking Systems, Incorporated
Oct 2008 - Mar 2011 (2 years 6 months)
• Responds to requests for assistance from both Internal / External Clients who are experiencing problems with supported operating system and/or hardware. Serve as main link between Allscripts/Misys customers and the data center operations team. • Troubleshoots problems with Allscripts Misys-supported and non-supported products. • Makes decisions on escalation and on-site assistance for any technical issue. • Assists clients in their day-to-day operation, from creation of their Schedules to generation of Financial Reports. • Documents problem resolutions for reference by team members and clients • Provides solutions to proactively reduce help desk calls. • Develops ideas to streamline processes • Provides training initiatives to Tec