Customer Service Engineer
Enphase Solar Energy Pvt. Ltd
May 2025 - Current (1 year 3 months)
• Provided technical support for solar microinverters and energy storage products, working with large volumes of operational and diagnostic data from global solar systems.
• Conducted detailed remote troubleshooting to diagnose system faults and guided field technicians step-by-step in resolving complex technical issues, reducing downtime and improving service efficiency.
• Coordinated and scheduled site visits for inspection of production and consumption meters as well as battery systems, ensuring accurate validation of system functionality and compliance with operational standards.
• Processed RMAs for non-reporting or faulty microinverters and gateway, managing the replacement workflow to guarantee timely delivery of functional units and