Maddie Reardon

Maddie Reardon

About

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Inclusion-Focused Leader, Facilitator, and Wordsmith transforming complex concepts into easy-to-understand, accessible documentation and learning experiences
California, United States

Contact Maddie regarding: 
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Full-time jobs
Starting at USD165K/year
Flexible work
Starting at USD45/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • Affirm
    Manager, Technical Writing public Remote experience
    Affirm
    Jun 2024 - Current (1 year 9 months)
    Transforming a small-but-mighty team into a streamlined documentation powerhouse. As technical writing manager, I oversee Affirm’s developer/API documentation, create and track annual technical writing OKRs that align with the larger org and company goals, and execute projects and initiatives to elevate the documentation experience. I also provide technical training and internal documentation support as needed, improving internal operations and efficiency. Tools: Google Analytics, Notion, Asana, JSFiddle, Postman, ReadMe.io, Zendesk, Google Drive, Miro, Figma, and more.
  • P
    Operations Chair, Board of Directors (Volunteer)
    PFLAG Los Angeles
    Apr 2024 - Current (1 year 11 months)
    Optimizing internal and external operations through continuous improvement. Spearheaded a new board development strategy, recruiting new board members to fill experience/skill gaps.
  • Workday
    Senior Technical Writer & Team Lead
    Workday
    Jan 2022 - Jun 2024 (2 years 6 months)
    As team lead, I mentored and supported a team of 4-5, helping foster their professional growth and driving high-quality documentation. The best leaders empower their teams and work alongside them. That is why I am dedicated to keeping my team up-to-date with decisions that may affect them, including them in the decision-making process when possible, and empowering them to share their ideas. In 2022, I designed and delivered new technical writing trainings to streamline the onboarding process for new hires, increasing learning outcomes and engagement. I also led and collaborated on numerous cross-functional initiatives, such as a 2-year project to transform the documentation experience. This project included managing dozens of cross-funct
  • Workday
    Technical Writer & Team Lead
    Workday
    Jan 2019 - Dec 2022 (4 years)
    In early 2019, I voluntarily (and excitedly!) took on the role of team lead. I hold weekly 1:1s for each member of my team, schedule and run team meetings, and provide additional guidance to my team as needed. When it comes to unusual or otherwise challenging doc situations, I help guide my team to a solution that we all agree to. I also interviewed and trained the 2 new team members that we hired in 2019 and 2020 respectively. As a leader, one of my top priorities is to ensure that each team member feels valued and supported as both an employee and as a person. Other tasks include working on projects and initiatives that benefit customers and/or various internal teams; assisting with customer interviews; developing and delivering interna
  • Workday
    Technical Writer
    Workday
    Jan 2017 - Dec 2019 (3 years)
    I joined Workday in as a technical writer in the Common Financial Management and Financial Accounting product area. After about 7 months, I was asked to help start a new release notes team that would serve as the central authority on the release notes, editing and publishing that content each week. I helped develop this team into an essential part of the release notes process. Additionally, we provide support for writers and product managers on the release notes side of doc, which includes creating and maintaining resources for writers and product managers, such as our release notes style guide that we created in 2018. Key Projects & Deliverables: - Developed and executed strategic plan for new release notes team to streamline the process.
Education verified_user 0% verified
  • Arizona State University
    Master of Arts (M.A, Education, Learning Design/Technologies and Human Rights/Social Justice
    Arizona State University
    Aug 2023 - May 2025 (1 year 10 months)
    Highlights: - Web Accessibility and WCAG - Universal Design for Learning (UDL) and disability inclusion - Learning theories, such as Adult Learning Theory (Andragogy) - Technology assessments - Community needs assessments - Learner needs assessments - Qualitative and quantitative data - Participatory action research / community-based participatory research - History of human rights - International human rights
  • Cornell University
    Professional Certificate, Diversity and Inclusion
    Cornell University
    Jun 2020 - Sep 2020 (4 months)
    This program focused on ways to build a more inclusive environment in an organization exploring the perceptual, institutional, and psychological processes that impact how people interact with each other. Courses also went through analyzing and improving employee engagement, identifying and addressing unconscious bias, and developing specific diversity and inclusion strategies to foster a more inclusive environment at all levels in an organization.
  • San Jose State University
    Bachelor of Arts (B.A, English, Professional and Technical Writing
    San Jose State University
    Aug 2010 - Dec 2014 (4 years 5 months)
    This degree focused on professional and technical writing/editing. The program refined my editing and writing skills through courses like Modern English, Editing for Writers, and Professional Technical Writing. It also provided extensive hands-on experience working with people in a professional setting while maintaining effective communication and collaboration. As a student-athlete, I also successfully balanced a full-time athletics schedule (20+ hours per week) with a full-time academic schedule (25+ hours per week).
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • I
      Learning Champion
      Information Learning Experience Organization Workday
      May 2024
      "This person generously shares knowledge and experience to aid in company success; seeks opportunities to learn more about concepts that move our organization forward; and takes on extra work and responsibilities when teammates need help, even if they're unfamiliar with the work."
    • I
      High Five Award
      Information Development Organization Workday
      Dec 2022
      “Exemplifies teamwork, going above and beyond to help others within their doc team and across Information Development. Shares knowledge and experiences to aid team success. Takes on extra work when other workmates need help. A go-to person that you can depend on.”
    • I
      Golden Pen Award
      Information Development Organization Workday
      Dec 2021
      “Strives to achieve excellence in writing. Rigorously upholds style standards for their deliverables, including minimalism in technical writing and depth of content. Digs deep to explain the how, what, and why for customers and delivers clear, concise content when and where customers need it.”