Bilingual Learning & Development professional with 15+ years designing, leading, and scaling training programs across SaaS, BPO, legal services, and international hospitality. Proven track record managing multi-program training operations, leading and coaching teams of up to 6 trainers, and partnering with HR and cross-functional stakeholders to align training with business goals and people development needs.
Skilled in instructional design, LMS administration and workflow automation, training effectiveness measurement, and translating complex platforms (Salesforce CRM, fintech SaaS, legal case management, healthcare systems) into training that drives adoption and performance. Hands-on with Articulate 360, four LMS platforms (Cornerstone, Absorb, TalentLMS, Google Classroom), the Microsoft 365 ecosystem, and AI-assisted L&D tools (ChatGPT, Claude, Gemini, NotebookLM).
Currently strengthening management expertise through executive education at Universidad de los Andes (Project Management; Managerial Capabilities), with my sights on a Learning & Development leadership role. Open to remote opportunities in English or Spanish.
