Lynette

Lynette  new_releases

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Customer Service Representative
Nairobi, Nairobi County, Kenya
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Influx
    Customer Support Executive
    Influx
    Apr 2021 - Current (5 years 4 months)
    Ensured effective communication with customers via email and chat to maintain a high level of satisfaction. Managed client platforms and coordinated with internal teams to guarantee 100% customer satisfaction. Solved analytical issues, researched product and delivery problems, and utilized proprietary systems to manage orders. Contributed to a high-performance, collaborative, and inclusive work culture.
  • C
    Customer Service Manager | (E-commerce Shop) | July 2020 March 2021 public Remote experience
    Jul 2020 - Mar 2021 (9 months)
    Directed and supervised a remote customer service team to ensure timely, professional and effective support across digital platforms. Oversaw daily operational performance, analyzed service metrics, and implemented process improvements, enhancing efficiency and satisfaction. Collaborated cross-functionally with logistics, marketing, and product teams to optimize fulfilment and customer experience. Developed and delivered training programs on communication tools, CRM systems, and dispute-handling procedures. Monitored service quality, managed escalations, and maintained a data-driven approach aligned with business objectives.
  • C
    Customer Support Agent public Remote experience
    Mar 2020 - Jun 2020 (4 months)
    Handled customer issues and ensured complete satisfaction through telephone and email follow-up. Collaborated with Sales, Marketing, and Operations to ensure seamless customer experiences. Resolved analytical issues, researched products, and utilized systems for order management. Trained and coached agents on Gorgias, Slack, Stripe, Dser, Oberlo, Klarna, Amazon, PayPal, and CB91
  • C
    Customer Service and Sales Representative
    Oct 2018 - Feb 2020 (1 year 5 months)
    Maintained detailed customer records and analyzed service data to improve satisfaction levels. Prepared reports, handled orders, refunds, and exchanges, and contributed to team goals. Built sustainable relationships with customers through open and interactive communication
  • Ringier
    Customer Relations Executive | Ringier Kenya | October 2016 – January 201
    Ringier
    Oct 2016 - Jan 2017 (4 months)
  • Ringier
    Customer Relations Executive | | October 2016 – January 2017 public Remote experience
    Ringier
    Oct 2016 - Jan 2017 (4 months)
    Handled customer care inquiries and email communication regarding products, services, and orders. Analyzed customer data and complaints to identify recurring issues and recommend solutions. Managed social media engagements and ensured timely responses to customers' feedback
  • C
    Customer Relations Executive | Ringier Kenya | October 2016 – January 201
    Oct 2016 - Jan 2017 (4 months)
    Handled customer care inquiries and email communication regarding products, services, and orders. Analyzed customer data and complaints to identify recurring issues and recommend solutions. Managed social media engagements and ensured timely responses to customer feedback.
Education verified_user 0% verified
  • Kenyatta University
    Bachelor of Education (English and Literature) | | Sept 2014 Dec 2018
    Kenyatta University
    Sep 2014 - Dec 2018 (4 years 4 months)
  • Kenyatta University
    Bachelor's degree English Language and Literature/Letters
    Kenyatta University
    2014 - 2018 (4 years 1 month)